Dead GFCI breaker?

[Redpappy]

that is so sad... Hopefully you will be able to get it resolved without any cost to you.

 

[jcav]

Hope you get a new one that works so you can get your system running again. It has to be so frustrating......

John

 

[thefigure5]

Schneider Electric

Square-D seems to be a Schneider Electric product line as in they own it and are the manufacturer. They (Schneider) should be interested in what went wrong with their product. Yes, you have to go through Amazon as the distributor for the return/replacement- always a hassle when something goes wrong. I've been able contact Amazon by phone a time or two and gotten quick response.

You went to a lot of trouble diagnosing a bad product. I'd approach it as a bit irate and demanding to know what went wrong with the circuit breaker, as in Schneider Electric should want to perform failure analysis and let you know the result. Their (Schneider's) website says Square-D is the gold standard. Maybe what you got was a good counterfeit; it could have an intrinsic design flaw; there could be a manufacturing process issue; contamination; corrosion; materials issues; or who knows what. You've had two of these fail. You're very likely not the only one, and an exact replacement may have the same problem.

 

[mongoose33]

Square-D seems to be a Schneider Electric product line as in they own it and are the manufacturer. They (Schneider) should be interested in what went wrong with their product. Yes, you have to go through Amazon as the distributor for the return/replacement- always a hassle when something goes wrong. I've been able contact Amazon by phone a time or two and gotten quick response.

You went to a lot of trouble diagnosing a bad product. I'd approach it as a bit irate and demanding to know what went wrong with the circuit breaker, as in Schneider Electric should want to perform failure analysis and let you know the result. Their (Schneider's) website says Square-D is the gold standard. Maybe what you got was a good counterfeit; it could have an intrinsic design flaw; there could be a manufacturing process issue; contamination; corrosion; materials issues; or who knows what. You've had two of these fail. You're very likely not the only one, and an exact replacement may have the same problem.

Decided yesterday to follow up with Amazon, since I was on Day 3 of requesting a warranty replacement and no response.

After maneuvering through several self-referential loops that kept taking me back to my starting point, I finally got to a point where I could talk to Amazon via phone, and just getting to that point is a huge exercise in patience and exploration.

I spoke with someone who was in a bullpen of similar customer service reps. Bad background noise, and while I don't usually have difficulty with people with accents, between that and the noise....but I digress.

He said he'd contact Schneider Electric and work out a solution. Within about 2 hours I had an email from Schneider Electric saying they'd refund my money. So, pretty quick resolution once I spoke with them on the phone.

************​

So I ordered another breaker and Amazon says it'll be delivered Saturday--which works out perfectly as I could do a brew day Sunday. Except....that wasn't true. After I ordered it, I checked on the timeline and it's expected to be delivered sometime on Sunday.

I don't know if Amazon is just having difficulty with the increase in business due to Covid19 or what, but I've reached a point where I'm wishing they had some good competition. Can't get a warranty claim response from them, almost impossible to find a way to talk to a CS rep, the delivery times aren't reliable....I have Prime membership but no longer seems to be very Prime.

Thank you to all who offered up ideas and suggestions in this thread. Another reason why HBT is such a tremendous resource!