Dear Dark Lord Ticket Holder,
It has come to our attention that an incorrect envelope was used to mail Dark Lord Day tickets by The United States Postal Service(USPS) first class, regular mail. Because the envelope is not completely flat, the USPS' machinery had trouble processing it which caused these mailings to be manually sorted/categorized as "irregular envelopes" with "postage due" upon arrival to your area.
In a majority of cases, the USPS made the deliveries but we are seeing that there are some issues and wanted to inform you.
We apologize, as the commercial printing vendor who was hired by ETIX to print, fulfill and deliver DLD tickets had a quality control malfunction that caused this to happen.
1. If you have received your Dark Lord Day tickets without any issue, great! You need not do anything further.
2. If you have received your Dark Lord Day tickets, but needed to go to the post office to retrieve them and/or had to pay additional postage for them, please email us at
[email protected] or call us at 1-800-514-3849 so that we may process a refund for shipping costs incurred. We apologize for the inconvenience – thank you for taking the time to pick up and pay for your tickets.
3. If you have received notice that the post office is holding your tickets for pick up, we ask that you please pick up your tickets from the post office and pay whatever postage is due. Then, please email us at
[email protected] or call us at 1-800-514-3849 so that we may process a refund for shipping costs incurred. We apologize for the inconvenience, but believe that if we can get these tickets into your hands now, it will minimize any frustration on the day of the festival.
4. If you have received notice that your tickets are being returned to ETIX, please alert us immediately at
[email protected] or call us at 1-800-514-3849.
5. If you have not received your tickets and also have not received any word from your local post office, please email us immediately at
[email protected] or call us at 1-800-514-3849.
We apologize again for the inconvenience and are working diligently to correct it. Thank you for your cooperation and understanding.
Thank you,
ETIX