Bru Gear

[Hannabrew]

I bit the bullet and ordered from Spike. Yes it was $110 more (after factoring in Bru's ridiculous shipping fees) but I'm supporting a somewhat local business and nobody has disputed their quality or customer service. And that's not including the fact that I am also able to reuse some of my hardware with Spike since it's NTP vs TC which I would have to buy all new hardware.

Received the kettle yesterday and it's wonderful. About a week turnaround time even with a custom port added.

 

[morbster]

I bit the bullet and ordered from Spike. Yes it was $110 more (after factoring in Bru's ridiculous shipping fees) but I'm supporting a somewhat local business and nobody has disputed their quality or customer service. And that's not including the fact that I am also able to reuse some of my hardware with Spike since it's NTP vs TC which I would have to buy all new hardware.

Received the kettle yesterday and it's wonderful. About a week turnaround time even with a custom port added.

I may be following in your footsteps. The TC fittings are nice, but I think the NPT will work fine with proper cleaning.

 

[morbster]

Well, the one time bru gear decides to respond to an email is my email requesting an order cancellation.

Oh well, I'll be glad to have the money refunded and then never think about this awful company again.

 

[morbster]

Just wanted to do a follow up to my negative experience. My order was eventually refunded by Bru-Gear.

I ended up placing an order for a similar kettle from Brew Boss (15 gallon, 2 triclover ferrules, weldless temperature fitting, and one additional weldless at the top of the kettle) for $250 shipped, which is less than what I was charged by Bru-Gear.

Additionally, I placed an order on Saturday and had my kettle by Tuesday. They even responded to an email I sent on Saturday on the same day.

Needless to say, I'm very impressed with Brew Boss and will continue to support them.