Brewmasters Warehouse

[sTiNkFiZzle]

BMW has been nothing but awesome for me. They are my LHBS and I am so happy to have them nearby. I did make an online purchase for pickup recently and they were out of allot of stuff and I was in a hurry and unfortunately had to purchase elsewhere. I think the holidays wiped them out and they are restocking.

 

[benbradford]

The out of stock part of the this discussion is true, and I have even cancelled lingering parts of my order and purchased elsewhere after a 3-4 week delay. I also paid more when I did that

I only order from brewmasterswarehouse because the prices are lower, the flat rate shipping is great and with brewbuilder discount codes even cheaper.

The crush is great, and I counted on 75-80% efficiency for years until I started grinding my own.

As a precaution about out of stock items, I simply leave a note in the provided box saying to ship what is available and notify me of out of stock items. Solved the problem. they have never been out of anything recipe wise other than a yeast pack and that came in and shipped a couple of days later. It is the more off the beaten path items that I had to wait on.

Will continue to use brewmasterwarehouse only, and recommend to friends.

 

[Bartman]

OK here is my 2cents.
I have been a dedicated customer for over 3 years doing all grain brewing. I have ordered more than 50 batches of grain. In the first 2.5 years I never got one single item not in stock and my mash efficiencies always exceeded 75%. Not true anymore
My last 3 or 4 orders required back ordering of at least 1 item and my efficiencies have dropped to low 60's. They are so low now I have begun to question if all the base grain is weighed correctly as the crush looks ok to me.

 

[Crito]

Last time I bought from them the bottles where package very well. Hops and grains were great. No complaints.

 

[bferullo]

Just out of curiosity, what item were they out of stock on?

The better bottle bungs, springless bottle filler, and one other thing i can't remember off the top of my head.

According to Fedex what they have will be here tomorrow.

Looking for a new online vendor for when I can't make it to the LHBS.

 

[Darwin18]

It looks like the owner, Ed Meyer, is in the process of opening up a brewery, Hoptropolis Brewering Company - might explain the recent order issues at BMW.

 

[dcbc]

It looks like the owner, Ed Meyer, is in the process of opening up a brewery, Hoptropolis Brewering Company - might explain the recent order issues at BMW.

That would explain a lot. I have been a long time supporter of BMW. However, my couple of orders have been in line with what people have been saying here. I placed my last order from AHS. It didn't ship out as quickly as my orders from them have in the past, but it was here soon enough without my having to babysit it in the process. Hope BMW gets things turned around, but, from appearances, that hasn't happened at this point despite a lot of vocal individuals. Best of luck to Ed with the brewery.

 

[bferullo]

It looks like the owner, Ed Meyer, is in the process of opening up a brewery, Hoptropolis Brewering Company - might explain the recent order issues at BMW.

Where did you hear this?

 

[Darwin18]

It wasn't difficult to find the owner on Google, and then from Google find out that he's incorporated the Brewery and even started a website for it (still heavily under construction). I've also heard this mentioned in the Vendor Showcase thread as well.

 

[Johnnyrhine]

Well a month after placing my order, 2 weeks after receiving the grain, and about 3 emails finally got a reply. The filter will be in their stock by the end of the week. Glad I had them ship the order without the filter or I'd never get to brew.

 

[seeley2]

Finally got mine, as well. Ordered 2/3, informed that they were out of light LME on Monday, 2/11 but it should be back in stock mid to late in the week...finally shipped 2/22, and arrived today.

Grain crush looks alright, although they put the ice packs in the same bag as the fermometer, soaking the backing and making it very hard to remove.

I think I might also be looking for a new online supplier. A shame.

 

[mosquitocontrol]

I used to solely order from BMW. My last order I had an extract recipe with LME. They were out of stock of two of the things for the recipe which didn't come for 5 weeks later. By then the LME they sent me in the first shipment already had mold and I had switched to all grain. $20 down the drain because they were out of stock of something. They never updated me on the status without me initiating with an email.

I had it all together under one recipe. I feel they should have looked at it and said we aren't going to have x for over a month. Maybe we wait and send fresh LME.

 

[MotorcycleMike]

"I placed an order this morning. We'll see how long it takes"
Update.
Ordered on the 19th
On the 27th I received an e-mail stating they were out of Star San and bottle caps but they could ship my grains and hops. I told them I could wait until the rest was in stock.
My entire order arrived today, 3/2/13.
As I earlier, and with the news from the above post that Ed is opening a brewery, I think it's just growing pains. I'm going to stick with them a while longer and just give myself the lead time.

 

[Cpt_Kirks]

Ed,

Have you considered carrying White Labs yeast?

Also, in the odd ingredient category, have you considered carrying Malted Corn (not flaked corn)?

Thanks.

 

[fuzzybee]

Ed,

Have you considered carrying White Labs yeast?

Huh?

http://www.brewmasterswarehouse.com/search/yeast (scroll to the bottom)

 

[Mysticmead]

Ed,

Have you considered carrying White Labs yeast?

Also, in the odd ingredient category, have you considered carrying Malted Corn (not flaked corn)?

Thanks.

Huh?

http://www.brewmasterswarehouse.com/search/yeast (scroll to the bottom)

they've always carried white labs http://www.brewmasterswarehouse.com/ingredients/yeast/white-labs

 

[Cpt_Kirks]

they've always carried white labs http://www.brewmasterswarehouse.com/ingredients/yeast/white-labs

I must be blind. I looked this morning and did not see that.

 

[chumprock]

Have orders been delayed more than usual lately?
I ordered on the 28th of Feb and haven't received an email or anything since and my order is still stuck at pending.

 

[bovineblitz]

I placed a pretty big order a couple weeks ago and called to check on the status a few days later. They were waiting on a specialty yeast (which I figured would happen) and offered to send it out without the yeast or send it all the following Monday when the yeast came in. I wasn't in a huge rush so I went with the latter, and as stated it shipped out Monday.

 

[Cpt_Kirks]

Have orders been delayed more than usual lately?
I ordered on the 28th of Feb and haven't received an email or anything since and my order is still stuck at pending.

Yeah, I ordered the same day. Still pending.

Nothing really odd about my order...maybe the hydrometer is holding it up (mine rolled off the table onto the tile floor)

 

[Entrepreneur640]

I ordered 1 month and 1 day ago. Still haven't received my full order. I had them send some of it early so I could use them to brew last weekend.

 

[Mysticmead]

if you're having order issues, call them... or email Ed.. he'll respond and the guys in the store will do everything they can to get you taken care of. There are times when they are at the mercy of their distributor though..

 

[Cpt_Kirks]

if you're having order issues, call them... or email Ed.. he'll respond and the guys in the store will do everything they can to get you taken care of. There are times when they are at the mercy of their distributor though..

There was a time when BW ALWAYS shipped by the second day after an order was placed, or sent an email.

I have even had Ed call the house, asking if I needed most of my order, because an item was on back order.

Growing pains?

 

[chumprock]

I assume its growing pains, the only "good" problem for him to have.

Kinda sucks for us though I guess.. I'll call today if I dont hear anything. I didnt order anything too unusual so I'd be surprised if it was backorder issues.

 

[bottlebomber]

There was a time when BW ALWAYS shipped by the second day after an order was placed, or sent an email.

I have even had Ed call the house, asking if I needed most of my order, because an item was on back order.

Growing pains?

I've had the same experience. I've also had him call because he thought a recipe I put together would be better if slightly altered. What happened? It doesn't seem like growing pains, more like a lack of interest.

 

[Entrepreneur640]

I agree. I'm not sure that its growing pains. I have received a few emails and called a few times, never speaking with Ed. Everyone I have spoken with has had horrible customer service. Like troll under a bridge service, as if they've never dealt with human interaction before. In an email conversation shared, I commented on how poor the service has been ( 31 days later and still haven't received my full order), and I never received an email back. Not even a, "we are sorry you feel that way". And definitely no apology or corrective action. They seem to avoid negativity and conflict at all costs, even over the phone. Not sure what's going on over there but unfortunately I will be switching online vendors and just have to pay more for shipping.

 

[chumprock]

I agree. I'm not sure that its growing pains. I have received a few emails and called a few times, never speaking with Ed. Everyone I have spoken with has had horrible customer service. Like troll under a bridge service, as if they've never dealt with human interaction before. In an email conversation shared, I commented on how poor the service has been ( 31 days later and still haven't received my full order), and I never received an email back. Not even a, "we are sorry you feel that way". And definitely no apology or corrective action. They seem to avoid negativity and conflict at all costs, even over the phone. Not sure what's going on over there but unfortunately I will be switching online vendors and just have to pay more for shipping.

I admit I moved to bulk grains for most of my brewing so I dont order online much anymore, but I still really like the brewbuilder for the ease of use when playing around with new recipes. I also loved putting an order in and having it on my doorstep three days later, but I didn't come to expect it. (It was also a while ago) That said, I really wasn't expecting to be left in the dark for what is now six days on what I thought was a pretty standard order.

 

[Brewmasters Warehouse]

Hey guys please help me out if you talk to someone about your order and feel like your not getting treated properly ask to talk to me about it specifically. Make sure you get the name of the person you talked to so I can do the coaching and training portion needed to get everyone where I want them to be. We have had a lot of turnover recently and giving me specific feedback is the best way to ensure it does not happen again. You can also email me directly and I will do everything I can to help you out.

Thanks,

Ed

 

[chumprock]

Hey guys please help me out if you talk to someone about your order and feel like your not getting treated properly ask to talk to me about it specifically. Make sure you get the name of the person you talked to so I can do the coaching and training portion needed to get everyone where I want them to be. We have had a lot of turnover recently and giving me specific feedback is the best way to ensure it does not happen again. You can also email me directly and I will do everything I can to help you out.

Thanks,

Ed

Thanks for the reply Ed! I sent an email but will be happy to call if that's the best way to clarify my order's status.

Good luck with the new hires!

 

[danno_lee]

Great job!