Blichmann

[Smellyglove]

Blichmann ...

First. I din't blame them for making rubbish products. I already said they make lots of great stuff. That handle was rubbish.

Second. I said that positive and negative word is equal. The handle fell of, I went on a rant about it. I also said that it was a bad batch which slipped through and praised their customer care.

But with that said. I could have shot them a mail telling about the problem and then post about my whole experience, from crappy handle to superior customer care. I bet somebody tipped them off since the word blichmann or boilermaker wasn't in the threads topic, but still.

Btw. Is Blichmann a "small" company? In the homebrewing-business.. My impression over here is that they are everywhere, and that they are big.

I like forums because people can talk, rant, praise and exchange experiences.

 

[Sadu]

There's also a big difference between a lid handle falling off and a pot handle falling off. One is an inconvenience, the other is a massive safety issue.

I think everyone understands that mistakes happen and so long as the company makes things right then there's no harm done. The fact that they found this thread is a good sign. People have a right to expect better quality and better service when they pay more for an item, so in a sense the high-end products are more likely to get scrutinised than the cheap Chinese pots.

I don't imagine people would get much sympathy with a thread called "handle fell off my cheap no-name pot".

 

[GilaMinumBeer]

The title was clickbait. We all fell for it.

More interestingly though is how did the vendor see this so quick. Perchance? An algorithm that searches posts for their name? Or are vendors searching out disparaging headers? And if so, why? Guilty conscience that their product has faults? Ok, that last one might be stretch but….

Ummm, BE has a presence here via vendor/sponsor account.

It would make perfect sense that when a rep is in here to see what is going on in the "Blichmann Engineering Biggest Giveaway Ever" thread, the he/she might do a quick forum/thread search for any other topics mentioning the Blichmann name.

 

[Smellyglove]

There's also a big difference between a lid handle falling off and a pot handle falling off. One is an inconvenience, the other is a massive safety issue.

I think everyone understands that mistakes happen and so long as the company makes things right then there's no harm done. The fact that they found this thread is a good sign. People have a right to expect better quality and better service when they pay more for an item, so in a sense the high-end products are more likely to get scrutinised than the cheap Chinese pots.

I don't imagine people would get much sympathy with a thread called "handle fell off my cheap no-name pot".

You are right about the cheap no-name pot. But if you pay more you expect more. My first thought was WTF, Saving money on machining? I've always thought that those welding-points looked kind of puny on the G2's, (Got several in the shop I work for) and "finally" one came off. Never ever heard about an issue with the G1's.

Anyhow. I'm an apparently an idiot and I don't care.

 

[passedpawn]

I think everybody's right! Good job poster for reporting faulty pot, good job to vendor for fixing that for him.

 

[kristiismean]

editing, enough has been said on the subject..

 

[Homercidal]

Really belongs in the Review forum...

 

[passedpawn]

No stars!

I store my equipment outdoors, and the FL sun probably destroyed the face. If that's the case, then it's an isolated issue and unlikely to affect others.

 

[jmark]

Not a lost cause... just brew NE IPAs with it.

 

[wjogert]

I'm not really a Blichmann guy... for no real reason, I just seem to always purchase other brands. HOWEVER, I recently bought the RipTide pump to replace a very suckish pump that died after only a couple uses. I absolutely LOVE IT!! Better than my March pumps, excellent flow... TC head is easy to disassemble and clean, integrated flow valve freed up a ball valve, and the priming valve is worth gold.

On the flip side, I was interested in their Brew Vision, but it only supports Apple iOS. Contacted them, and they have no interest in supporting Android or even Windows. Fail.