I need to vent a little frustration and put out a warning about WB.
A couple weeks ago I bought 30+ packs of dry yeast and 1 pack of liquid yeast from their site. That was all I was buying. I ended up getting everything I ordered, however, all 6 packs of s-23 that I bought had an expiration date of 5/2009, and the 4 packs of t58 I bought had an expiration date of 7/2009.
I know that these dates aren't necessarily hard expiration dates - but they normally are good for 2 years +. Some of the other packages had dates in January 2011.
Does WB really think they should be sending out that much almost expired yeast to online customers who can't see the dates on the packages they are ordering? I am (obviously) stocking up for the next 6-12 months when I buy 30 packs of dry yeast.
I emailed the service address and their response was that I could ship it back to them for a refund. I asked for a partial refund of the dated yeast or credit for future purchase because I don't really feel like dealing with sending back their product. I thought 1/2 the cost would be reasonable since I assumed I would be fine pitching two packs of old yeast which put the loss at <$10. I thought this would be reasonable and would be a way to keep me as a customer.
WB replied back that their policy is to accept returns for 60 days. I explained to them that me this was because of their lack of disclosure (the expiration dates) and that I shouldn't have to put in the extra effort to make myself whole and that if their policy is to push off their old product on their internet customers that I would be happy to share this with my homebrewing friends so they don't run into the same problem as I did. Again, they restated the offer to allow me to ship it back to them.
So, there is the story. Be careful when ordering from WB, you might end up with something that has been on a shelf for 2 years.
A couple weeks ago I bought 30+ packs of dry yeast and 1 pack of liquid yeast from their site. That was all I was buying. I ended up getting everything I ordered, however, all 6 packs of s-23 that I bought had an expiration date of 5/2009, and the 4 packs of t58 I bought had an expiration date of 7/2009.
I know that these dates aren't necessarily hard expiration dates - but they normally are good for 2 years +. Some of the other packages had dates in January 2011.
Does WB really think they should be sending out that much almost expired yeast to online customers who can't see the dates on the packages they are ordering? I am (obviously) stocking up for the next 6-12 months when I buy 30 packs of dry yeast.
I emailed the service address and their response was that I could ship it back to them for a refund. I asked for a partial refund of the dated yeast or credit for future purchase because I don't really feel like dealing with sending back their product. I thought 1/2 the cost would be reasonable since I assumed I would be fine pitching two packs of old yeast which put the loss at <$10. I thought this would be reasonable and would be a way to keep me as a customer.
WB replied back that their policy is to accept returns for 60 days. I explained to them that me this was because of their lack of disclosure (the expiration dates) and that I shouldn't have to put in the extra effort to make myself whole and that if their policy is to push off their old product on their internet customers that I would be happy to share this with my homebrewing friends so they don't run into the same problem as I did. Again, they restated the offer to allow me to ship it back to them.
So, there is the story. Be careful when ordering from WB, you might end up with something that has been on a shelf for 2 years.