Anyone use Brewmasters Whse?

[Snafu]

Just curious, I buy alot from Austin HB and they ship pretty much the same day and provide tracking info the following day, pretty awesome. Brewmasters had some items I couldn't find at Austin so I tried them, been a couple of days and my order still shows "pending", that normal for them?

 

[kh54s10]

What were the couple of days? If the weekend the billing dept may not be at work. Maybe they were off for MLK holiday.

I have never ordered from them but also have not heard anything bad.

 

[Yooper]

Email or call them! In my experience, they are FAST. Unless something is backordered, or not on hand. Then we exchanged a few emails, asking if I wanted to wait or have my order ship right away (I waited).

If you email, you'll get a quick response and polite response to your questions.

 

[Snafu]

@kh54s10 - I placed my order early monday, 2 days ago. Nothing crazy either, just some quick disconnects.
@yooper - Yeah, I hate to be a pest, but your right, I'll give them a few hours today and shoot them an email. I've seen "Ed" with them post on here a few times, might drop him a quick line.

 

[Seven]

I heart BMW. Sometimes it takes them a couple of days to ship, especially around the holidays, but they have never let me down.

 

[Snafu]

@Seven - cool, my first time with them. Got about a buck fifty sitting out there with them, was getting nervous.

 

[HopheadNJ]

I've never had a bad experience with BMW. I too used AHS pretty much religiously, but BMW being closer to me cut shipping time down significantly. Now we finally have some decent LHBS' in North Jersey so I've been shopping local.

 

[kcross13]

I love BMW. They usually ship real quick, but the holiday may have backed them up some. Last order they were out f a few things, they shipped the first half and then the second when it came it. NO added charge. Sometimes however their web site will show pending but the email from fed ex will show shipped. Shoot and email or comment on the web site, ed is great about getting back to you.

 

[JustLooking]

Check out Company Reviews.

 

[ultravista]

I have used BMW a few times in the past - nothing but positive results for me.

 

[Snafu]

Yeah, I'm sure I'll get my stuff in a few days, just used to a little better up front communications. AHB has spoiled me.

 

[edecambra]

This place is great and the customer service is awesome, fret not! If you are concerned give them a call

 

[Mk010101]

I've used them once and same thing happened to me. Pending. Granted it was around the holidays, so I waited. Eventually got an email about some backordered stuff. Only (small) complaint is email through the website to cust service is a bit slow for me, as like you I got spoiled with AHS and NB. However, I have learned to be patient (I am a brewer!!!) and so I am patient. Direct email to them much faster. If I need into right away, I would just call.

 

[noodledancer77]

I usually have my stuff within the business week. I think they may be having some growing pains as they become more popular. I have a friend that had a few issues, but they were resolved. I just ordered last thursday and Fed ex says it will be delivered tomorrow. That's not bad. I will say that they were so fast in the early days (2011) of my using them that I got spoiled. It's not realistic to expect shipment of a product within days of ordering. I will say that they beat the price of a few others that I've checked. Especially with the BNARMY discount.

 

[gtlaw10]

when things aren't crunch time for them, then the turnaround is phenomenal. they can get an order from georgia to ny in about 72 hours. when things are crunch time for them, such as RIGHT NOW, leading up to and post fathers day, 4th of july, leading up and post x-mas (which is right now) it can take a week or longer for your order to even leave their store.
i placed an order late tuesday night (1/10), i sent them an email yesterday afternoon (almost a week later 1/17) got a quick reply and the order left the warehouse.
give them some time to dig themselves out of the holiday hole...

 

[stratslinger]

I've used them a bunch of times. When everything you order is in stock, it ships almost immediately and turns up very quickly. If you're ordering crushed grain from them, you'll definitely be pleased - their crush is great.

The flip side is when you order things from them that are not in stock... One time we made such an order, and got nothing from them. Called them up, they said the order would be shipping the following day. 3 days after that, we get an email saying that one item on the order was back-ordered, and asking if we wanted the rest of the order now, or wait until the back ordered item showed up. Another time, it was only a 2 day delay from placing the order to getting the back-order email.

I did contact them myself last time (my brewing buddy has handled all contacts before) and said they're working to revamp their website to improve the whole back-ordered item issue, but until that revamp is done, back-ordered stuff will continue to delay their process.

 

[BrewDocND]

You should call them if you have a problem. My recent order took a little longer than I would have expected because of an out of stock yeast. When something is out of stock, I wish it would say so immediately when the order was placed. Instead I got an email/call several days later. From other comments it sounds like this is being rectified.

I will continue to use BMW because this is my first time (in 10-12 orders) having any issues with them, and my order was placed close enough to the holidays that they probably had a backlog.