Adventures in Homebrewing (aka Homebrewing.org)

[Tobor_8thMan]

Recently had a bad shipping experience with AIH. Really not their fault. I contacted AIH, described the problem, offered to send photos and asked for a resolution.

Within a few minutes I received a reply and notice of a replacement shipment.

A++ to AIH for their customer service!

 

[505-Brewer]

Great to hear. Thank you for sharing.

 

[Jmspears]

I love that site. I always order from them!

 

[Jmspears]

To add to the above... I thought a package got lost in shipping because the website only showed one tracking number for 3 packages and I had received the one attached to that number. I emailed AIH and they got back to me in less than 10 minutes with an apology and the additional tracking numbers.

Kudos to them for turning a frustrating experience with their website into an excellent customer service experience!

 

[lowtones84]

They are fantastic. And have great deals on 2.5-3 gallon kegs, which suit me perfectly.

 

[Bassman2003]

I think they are great as well. A+

 

[Tobor_8thMan]

I do think AIH is going thru recent shipping pains. Apparently, they now use Amazon shipping. As we all know Amazon shipping = whomever we can find.

I do give AIH credit for making things right, without quibble, when things arrive damaged.

 

[cmsro911]

AIH has been fantastic, even through the shipping problems the virus has been. The products, prices and availability is top notch.

 

[Transamguy77]

I love AIH, I use them almost exclusively they have great customer service and have speedy delivery.

 

[matt_m]

I do think AIH is going thru recent shipping pains. Apparently, they now use Amazon shipping. As we all know Amazon shipping = whomever we can find.

Fairly recently (fall?) they sold their dedicated warehouse and started using the Ann Arbor store as the warehouse. Its a huge store for a homebrew shop and they swapped out a lot of the low retail shelving for taller racks so it works. Also seems like they've better integrated inventory for AIH and Austin Homebrew Supply which they also own. I'm sure that's caused some relearning and adjustments to their processes.

 

[GreenBastardBrewing]

I bought 3 kegs and a co2 tank off of them in the last month. Fast and quick shipping. New 5 gallon ball locks for only $75 a piece. A++

 

[fun4stuff]

I've been buying from them since 2006 (before they had an internet business). They're awesome. I've since moved across state and still buy from them. I've had a few issues with orders over the years, which they've always corrected ASAP

 

[Steveruch]

I placed an order with them Monday mid afternoon. I received an email today mid afternoon that said the order was processed and waiting for UPS. I'll update when I get it.

 

[Redpappy]

I have order 2 kegs from them, got them in no time flat, and packaged well. Since they have their octoberfest kits on sale, I figured I would give them a try, I cant lager right now, so will be doing them as ale. I know it’s hot out side, but thought I would take a chance and went with German ale yeast(wyeast can’t remember which one) I will say, not pleased with the packaging of my yeast. I order an ice pack to go with it, instead, it went yeast, then hops then ice pack. The grains were packed well. Double bagged.
Was going to check my order to get the wyeast I got, however... their site is no longer there..... Wonder if they forgot to pay their bill?

 

[Tobor_8thMan]

I get the same results. AIH is apparently, on the web, for now, gone.

 

[Tobor_8thMan]

AIH and Austin Homebrew are the same company. Austin Homebrew website still appears.

http://www.austinhomebrew.com/

 

[matt_m]

Homebrewing.org works for me.

 

[Chorgey]

I'm getting Austin Homebrew Supply - Brewing Supplies - Wine Making Supplies but homebrewing.org gives me a "The Page You're Looking for is No Longer Active"

Hopefully, it's only temporary. Adventures in Homebrewing was always good to me.

 

[Snark_Wolf_Brewing]

The AIH website is working fine for me. I'll probably be placing an order with them in a few weeks, once I've killed off the last of my current batch.

 

[Sammy86]

Love AIH! Using them for years!

Even made a thread about them:

https://www.homebrewtalk.com/threads/adventures-in-homebrewing-homebrewing-org.423183/

 

[Chorgey]

I was able to get on their site. I’m glad that the down time was only temporary.

 

[cubalz]

Their service has always been top notch!!!!

 

[Steveruch]

I placed an order with them Monday mid afternoon. I received an email today mid afternoon that said the order was processed and waiting for UPS. I'll update when I get it.

Checking this morning I see that UPS has picked up my order and expected delivery is 8/4.
Looks like it's coming from Texas.

 

[Knightshade]

I've placed a couple orders with them this year. Like many others, they got a little slower during Covid, but NOT compared to some.

I like their creative use of shipping material? My last shipment was in an unmarked moving box, complete with the boxes for Bedroom, Living Room, etc.

 

[Steveruch]

Checking this morning I see that UPS has picked up my order and expected delivery is 8/4.
Looks like it's coming from Texas.

According to ups my order arrived in Eureka this morning a little after seven, so right on schedule to be delivered tomorrow.

 

[Steveruch]

According to ups my order arrived in Eureka this morning a little after seven, so right on schedule to be delivered tomorrow.

My order just arrived, earlier than expected. All is as it should be. I got everything I ordered and it was well packed. Thumbs up to AIH.

 

[JJinMD]

I had an issue with an item I purchased 18 months ago, they helped get it fixed with a great creative solution. They are my number one online HB retailer!

 

[Tobor_8thMan]

To me AIH is very customer satisfaction focused (this is a good thing). They are one of my top online suppliers due to their dealings with me over the years.

 

[Knightshade]

Wondering if anybody has ordered from them lately. I had to recently re-register my account, which seemed kinda weird but whatever. Looks like they got rid of their Reward Program.

and..an order I submitted back on the 31st is still sitting as Unfulfilled. Just sent them an email asking for an update, but they've never taken this long.

 

[fun4stuff]

I’m sure someone more in the know will reply but I heard from a friend in Ann Arbor that they were recently sold and they fired everyone who worked at stores in Taylor and Ann Arbor on short notice. Every thing is now being routed through some place in another state (i thought they said MN)? He too had placed an order recently which was now delayed.

@Knightshade