Haha, I know I try to not be that person when having to contact something tech support because I know you guys deal with a lot of frustrations each day. I work a night shift, so unless a failure is catastrophic and affects a lot of important things, it waits until morning. By then I've usually fixed it because I'm bored. My support guys at least know if I submit a tech ticket, then I've done everything I know to solve it. And I provide them a detailed report of exactly what I did and how the computer/printer/etc. reacted. Much better than "it doesn't work".
So many piddly little problems happen with computers where I work. Most seem like they can be fixed by a simple restart because they're almost never restarted and allowed to do a system update. Others are just making sure things are plugged in securely. I'm quite low on the totem pole and my job has little to do with computers, but the night supervisor has asked me to troubleshoot their computer a few times. I asked if I could get paid as much as tech support is. Answer was a no, but I still solved the problem. Brownie points I guess?
IT people like those who arent whiny and can do for themselves. Be nice, say thank you and dont yell and you will be treated better. IT people are known for passive aggression. Bribery helps too. How would you like being in a position where only frustrated people talk to you?