TyTanium
Well-Known Member
- Joined
- Nov 9, 2011
- Messages
- 3,976
- Reaction score
- 612
It's a tough business, no doubt.
They'd do well to remember that, for the most part, the only competitive advantage they have is that people feel good when they come to (and more importantly, leave) the shop.
Can't compete on price or product, tough to compete on convenience...they only win with service. Even if they have little advice to offer, even asking what I'm brewing and saying "wow, sounds great" makes me enjoy going to the store.
Vendors read these forums, which is why I'm repeating what's already been stated. LHBS owners - be nice to us! Make us feel good when we come to the store and we'll keep coming back! One bad experience is enough to keep us away.
They'd do well to remember that, for the most part, the only competitive advantage they have is that people feel good when they come to (and more importantly, leave) the shop.
Can't compete on price or product, tough to compete on convenience...they only win with service. Even if they have little advice to offer, even asking what I'm brewing and saying "wow, sounds great" makes me enjoy going to the store.
Vendors read these forums, which is why I'm repeating what's already been stated. LHBS owners - be nice to us! Make us feel good when we come to the store and we'll keep coming back! One bad experience is enough to keep us away.