New ITC-106vh PID not working

[KennyCason]

I recently built a PID based temperature controller but the Inkbird ITC106vh isn’t recognizing the thermocouple. In fact, if I leave the thermocouple disconnected the PID does NOT show an error as expected. The temperature shows 32.1 degrees whether set to Fahrenheit or Celsius, and never changes.
I sent an email to Inkbird with no response. Then I filled out their online support form with no response. Their web site says there is a chat available but I can’t find it.
How can I get their attention?

 

[IslandLizard]

Have you tried directly contacting our Inkbird member here? Maybe he can help you.
https://www.homebrewtalk.com/members/inkbird.199101/
Please start a conversation with him (it's always private).

 

[KennyCason]

Have you tried directly contacting our Inkbird member here? Maybe he can help you.
https://www.homebrewtalk.com/members/inkbird.199101/
Please start a conversation with him (it's always private).

Thanks! Done.