Ok, for all you who are interested.
Ram guy called back again speaking like a lawyer, not a caring person. First said I did not provide proof of last oil check the dealer demanded. I flipped....I said this guy is lying, he never asked for that!!! He said I am sorry but I cannot more forward with this case until you prove proof. I asked what date did he say again?? (because I had one done not long ago and he said...."Oh, I am so sorry!!! I got mixed up with another case"
Oh great..so he then says based on his research the claim for the dealreship stands. I again questioned the verbal garantee and he said "Sir, that is not of my concern..etc. But they are charging you 1/2 price for labor, only 6 hrs for 12" I told him that was not good enought and he lost a customer and hung up!! Then I thought, the hourly charge is $99.XX hr and the bill was $1,200..bull. I called back an got answering machine but told him even that was wrong (got his ex).
So, I call dealership and ask to speak to owner or general manager (brothers) and got the general manager. He was very nice and understanding, pleasant change from an aragont bully know it all service manager. After a long discussion he agreed to speak to manager and techs and would test drive my truck.
He called back and made me offer.
1) split bill=$600 truck runs fine.
2) $3,500 and do whatever it takes to fix my truck 6mo garantee.
3) $2,500 for my truck trade in.
Says has a 2012 1500 for 18,000 minus my $2,500 trade.
Going there tomorrow to look at trade truck..only thing is short bed, mine is 8' and I want that and I have toolbox (dual sattle bags) and tonto cover..but that has seen it's days..plus bed liner.
I am leaning toward the new truck and trade in.
What do you think??
I think never call Ram/Dodge corporate for help..call the owner!!!