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Old 03-09-2009, 05:07 PM   #1
Kronin
 
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I hate UPS. if anyone on here works for UPS, know that it is not personal, but UPS is the big brown turd of shipping companies.
they suck. forever, and ever, amen.

I don't think i have more than (at best) 50% success rate with them in terms of on time delivery... and when they gaurantee service, they make up BS excuses and it is difficult to get a refund.

UPS from the states is extra poopy as they charge a brokerage fee for customs paperwork. they do not inform the shipper of this, so the store doesn't know they are assraping customers, UPS justs charges it at the door when delivered. (I am not talking about tax here... always gotta pay the taxes, but an extra fee for paperwork.. sometimes very large.)

One time I ordered a digital camera from a US retailer (the first time I learned of this issue) I think it was $280 or something... they charged me $60 in brokerage fees for this BS paperwork.

USPS does not charge any of this extra BS, and pretty sure neither does fedex...

just need to vent thanks.

p.s. I hate UPS.
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Old 03-09-2009, 05:23 PM   #2
arcsum68
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I ship via UPS almost everyday at work, and in 8 years have had nary a issue, but its all been within the US.

Maybe Canada sucks?!?!

OK, I am just kidding there. I have heard of those brokerage fees before though, Fedex should be charging for that too though, so if they didnt then you got lucky.

For me USPS sucks, you get the dang tracking number 2 days after shipment arrives and it will still tell you its on route or scheduled to be picked up.
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Old 03-09-2009, 05:23 PM   #3
conpewter
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Sucky thing is it is illegal to ship beer via USPS, you are forced to use a private company (UPS, Fedex etc)
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Old 03-09-2009, 05:26 PM   #4
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Yeah, I hate shipping with USPS for most things. Registered mail is nice, but pricey. I had a few friends who worked in the post office, and they tell me that if a piece of registered mail gets lost, people are going to lose their jobs over it. The government uses registered mail to ship classified items and documents, and the post office isn't allowed to x-ray these packages. (hint hint)

I haven't had a problem with UPS though. Their tracking information is usually timely and spot on. I guess the simple solution would be to leave Canada.
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Old 03-09-2009, 05:27 PM   #5
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Quote:
Originally Posted by conpewter View Post
Sucky thing is it is illegal to ship beer via USPS, you are forced to use a private company (UPS, Fedex etc)
It's illegal for you to ship beer via any shipper.

 
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Old 03-09-2009, 05:31 PM   #6
Kronin
 
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I wouldn't mind so much if they didnt consitently fail on the service gaurantee into Canada and then make you fight for your refund... I mean really. If they can't send it on time (i know customs is sometimes a long wait, they should too ) then don't gaurantee it!
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Old 03-09-2009, 05:48 PM   #7
Chance9768
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Yeah I'm with them blame Canada ;-}
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Old 03-09-2009, 06:00 PM   #8
Brewer_Steve
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The UPS brokerage fees to get items into Canada are ridiculous.
I live near the US border, and if I absolutely have to get something shipped UPS, I get them to deliver it to the UPS Store near the border. It's much cheaper and less hassle for me to drive across the border, pick it up at the UPS store, and bring it back into Canada myself. You know a delivery company has failed in their modest task when their customers find it easier to drive into the next country to pick up their package instead of waiting for door-to-door delivery.

Anyway, I only get stuff shipped UPS if I have no other options. I'll usually try very hard to use USPS or Fedex instead.

 
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Old 03-09-2009, 06:03 PM   #9
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Old 03-09-2009, 06:26 PM   #10
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UPS has been alright lately, actually. You're having a specific problem because you're in a relatively unique situation---but if it's any consolation, I had a forum member in Canada send me some stainless parts via Canada Post/USPS, and it took a month, yes, a month to get here.

UPS always finds my house (which is very easy to find!), always is spot-on with their tracking info, and their website is easy to use. USPS, on the other hand, is run by quasi-bureaucrats, and sucks. Like someone said earlier, it takes them 2 days to update tracking info. WTF!? What good is it if the info is 2 days old!? Crap. As for FedEx, I don't mind using them for commercial/office deliveries, but when it comes to delivering to my house, I must be at the end of their route or something, because I've had them "not be able to find my house" for 5 days in a damn row, even though it's very easy to find just by using a map or even mapquest/google maps. Everyone else finds it okay (I live in the city, in an old neighborhood, it's not some mystery!), but FedEx always has a problem---my suspicion is that, since they use private contractors a lot of the time (UPS does not), these guys just get towards the end of the day and they want to clock out and go grab a beer, so they just mark it as "unable to locate address" and go home. This gets a little transparent when it happens 5 days in a row, though. Another time, they were supposed to deliver some stuff to my office, which is PLAINLY marked, and it had time/temp-sensitive stuff (yeast!) in it...and so I waited and waited and it never showed up. I sat on the phone with the idiots on the hotline for 20 minutes, but they said they were having problems because, guess what...it was a private contractor. Duh. So after 45 minutes, I find out that they idiot HAD delivered it, so I had to go around my building office by office (other firms, not ours) and ask if they had an errant box. Finally I found it. I don't know how you can confuse "suite 110" with "suite 200". And if you do, then perhaps delivering packages is not the right job for you! So yeah, I'll take UPS over FedEx any day of the week.
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