Brewmasters Warehouse Customer Service

I felt the need to post a message about the great customer service I recently recieved from the Brewmasters Warehouse. I recieved my order from them last Saturday 12/5/09. I planned on brewing a cream ale this Saturday 12/12/09, however the flaked maize I ordered was not included with the order. I immediately E-mailed the company informing them of their error. I recieved an e-mail from Ed of the BMW the following day. He said that the missing ingredient would be at my home on the following Tuesday 12/8/09. Sure enough, when I got home from work Tuesday, there it was on my front porch. This is an example of customer service at it's best. Customer service is not dead! BMW has made a believer out of me. They'll always have my business. Let's toast Ed & Brewmasters Warehouse for knowing how to keep happy customers
John

johnnybob said:

Customer service is not dead! BMW has made a believer out of me. They'll always have my business.

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My sentiments exactly. I now view BMW as my LHBS (even though there is one here, it's just not near as good as BMW)

Ed and BMW are great. Just received close to 100 lbs of grains from them. Ed called me personally when a few grains were out and shipped the main order before the others came in just 2 days later. Ed has gained me as a lifetime customer.

i am happy to see that they are now able to sell to Georgia residents as well!

I'll chime in. I think BW has received nothing buy good marks from the members on this site....and with good reason. I too have received phone calls about my order to suggest substitutes and such. Very nice people and seem to genuinely care.

perhaps a hyperlink would be appropriate...

I have to enthusiastically agree with the above comments. I ordered 32 oz of starsan, and they didn't have it, so they threw in 8 oz at no charge, and shipped the 32 oz later.

I will have to say that I wish they would use different packaging than those foam peanuts. I hate those things.

DrDirt said:

perhaps a hyperlink would be appropriate...

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http://www.brewmasterswarehouse.com

Two weeks ago I placed an order with BrewMaster's Warehouse and later I remember that I had forgotten to add three pounds of lactose. I sent BM's an email and was assured that it was not a problem. I added the forgotten items and Ed took care of the rest. The order arrived on time, was well packaged, and every item on the order was delivered. Thanks Ed.