This is a really old thread, but to post a review
Reading what others have said it appears I'm in the minority, but this could be that I'm in Canada too, so Canadian buyers beware (?)
We ordered a set of 2 kegs and a bunch of misc parts. Nothing to do with brewing, but perfect equipment for what we needed.
Ordering was a huge pain, as instructions for PayPal were vague (we were NOT providing a credit card to a website with no referrals that looked like it was created in the 90's), and they were extremely hard to get a hold of. Half the time the phone was not answered, and emails were only replied to after a phone call made after waiting for days. ALWAYS the email provided information contradicting what was discussed on the phone.
When our order arrived the box was quite full of small holes, not indicating damage but wear. One large hole had been taped over. An inventory of the items told we were missing one disconnect and had one extra tee (these were enclosed in ziploc baggies and packing taped to the kegs. LOTS of residue to try and get off the dinged and dented kegs. Website does not denote that these are refurbished). Enquiries to Brewer's again met with difficult communication, and finally a 'file a claim with FedEx'. We did, and FedEx took responsibility, probably because it was a $16.00 part. However, the presence of an extra tee indicates it was more likely the shipper's mistake.
Great confusion ensued in trying to obtain the missing part, once again miscommunications, and finally a whole new order processed, in which Brewers failed to pay any attention to the online order form in which we provided the company address twice, indicated that this was a missing part for a previous order (see THAT shipping address) and proceeded to ship to the individual employee's home billing address from PayPal.
So either service has gone drastically downhill since all the good recommendations posted here, or it's just us Canadians who are receiving the crappy customer service.