Brew-ta-sauraus
Well-Known Member
I bought 4 perlick 525 SS faucets a while back. One of them developed a leak recently. To stop the leak you had to close the faucet real hard and even then it dripped. Night before last I came home to find 5 gallons of beer all over my garage floor as the faucet apparently started leaking while I was gone. Killed a whole keg of amber ale. No big deal beer was not the best beer I have ever brewed. I called Perlick yesterday morning asked for service, told them about my leaky faucet and they said I had to talk to someone else so they transferred me to a voice mail. I left a message got no call back. Called them again this morning went through the same routine and got another voice mail for a guy named Scott. I left a message. Scott returned my call with in an hour. Seems Scott is really busy these days. I told him I had 4 faucets but only one leaks. He said no problem we will replace all four. I said why all four, and he said because the other three will leak eventually. He said they have replaced over 6000 525 SS faucets to date. He said they had a repair kit for the faucet but that leaked as well. He said they would send me four faucets but they would not be 525 SS. That faucet is being redesigned and will be released next year. Said they would provide return postage so I could return my 4 525 SS faucets to them. You can get your 525 SS Perlick faucets replaced by calling 800-558-5592 press 0 and ask for service. Or you can call Scott direct since he is the one doing the replacements at 414-760-5040. This problem apparently only affects the 525 SS faucets.