ScoutMan
Well-Known Member
The only semi-local HBS is about a 90 min drive from my house. I rarely make it to town, perhaps only 3-4 times a year, but always stop and place a sizeable order (+/- $150). Last time I was in, I purchased a bunch of grain, several packages of yeast, lots of hops, and some other misc.
When I stopped by yesterday, I just needed to stock up on some more hops. The owner, who still doesn't know my name after 2 years of shopping there, refused to sell me any hops due to the "shortage". He said he would only be selling hops to those who were purchasing other ingredients for one of "his" recipes. I reminded him of my previous purchases totaling more than $500 this year, including some kegging gear. His response was "Well, thats my new policy, I have to take care of my regulars"........WTF??? Any other shops taking this stance? I walked away empty handed, boiling mad, and vowing to never step foot in that shop again. What the hell happened to customer service?
When I stopped by yesterday, I just needed to stock up on some more hops. The owner, who still doesn't know my name after 2 years of shopping there, refused to sell me any hops due to the "shortage". He said he would only be selling hops to those who were purchasing other ingredients for one of "his" recipes. I reminded him of my previous purchases totaling more than $500 this year, including some kegging gear. His response was "Well, thats my new policy, I have to take care of my regulars"........WTF??? Any other shops taking this stance? I walked away empty handed, boiling mad, and vowing to never step foot in that shop again. What the hell happened to customer service?