Reverend JC
2500 gallons year to date
I ordered some rhizomes from more beer and received 4 stick looking things with no buds or any root structure. seriously looked like large tooth picks. I called them and they said no problem they will grow.
They didnt, but some giant healthy looking cascade rhizoms a friend gave me did.
So as i was looking through their site yesterday and say they had more rhizoms i thought perhaps i should buy a few more. Then i thought hey, the other ones i got from them didnt grow even one inch. So i sent them an email detailing the situation and received a prompt reply about how they do not give refunds or credit on rhizomes as it is up to me to make them grow but since mine arrived and looked like toothpicks they would be more than happy to replace them.
I even told them the intent of the email was not to get anything for free but to let them know about the product the hop farms are sending out to their customers.
Right there, an excellent example of customer service at its finest!
highly recommend B3
They didnt, but some giant healthy looking cascade rhizoms a friend gave me did.
So as i was looking through their site yesterday and say they had more rhizoms i thought perhaps i should buy a few more. Then i thought hey, the other ones i got from them didnt grow even one inch. So i sent them an email detailing the situation and received a prompt reply about how they do not give refunds or credit on rhizomes as it is up to me to make them grow but since mine arrived and looked like toothpicks they would be more than happy to replace them.
I even told them the intent of the email was not to get anything for free but to let them know about the product the hop farms are sending out to their customers.
Right there, an excellent example of customer service at its finest!
highly recommend B3