Disappointed with Austin Homebrew Supply

Since the AHB guys are posting in here, just want to say that I'm using a local place (mentioned earlier in the thread) because I like to support local, not because I'm displeased with AHB.

Found this on their site. Seems odd.
NOTICE Planned Website Downtime

Beginning Wednesday, February 26 at 8am, we will be taking our website offline to switch over to a BRAND NEW system! We will be deactivating elements of our site beginning Monday, Feb. 24 such as gift card purchases. We expect our new site will be up and functional by February 27.

Our local Austin store will also be closed the entire business day of Wednesday, February 26. Thank you for your patience as we upgrade to enhance your experience with Austin Homebrew Supply!

I'm fortunate enough to live near a great LHBS, but I have ordered from Austin a couple of times. I've always had a good experience. Some of the experiences users have reported here are unfortunate, but I give a ton of credit to Forest for posting in this thread.

On a side note, I recently ordered some mead yeast from More Beer. It came packaged in a similar fashion. I was pretty surprised.

They mentioned last year that they were working on a new site. Im stoked its coming cause theirs could use some upgrade action. I will be more happy if they get stuff in stock again so I can order from them again. They use to be my goto OLHBS

I don't know how I missed this thread. In any case, there is an entire subforum for company reviews, in the homebrewing community forum. Find the Austin thread and add your reviews there. Only reviews, though, no conjecture and odd comments from noncustomers.

II'm closing this thread, feel free to add a review to the Austin review thread.