WOW!! I'm proud of our LHBS in Richardson TX. It is Homebrew Headquarters and they are the nicest, most helpful, friendliest LHBS on the planet!!
I noticed something about these LHBS . All of them think that the way THEY do things is the only way to do it. I wrote a post similar to this a few months ago. I like the owner of my LHBS hes a nice guy not really nice but hes a little snobby with the way he brews. I think its because hes real old school. He doesn't believe in a long primary and no secondary and we all know that that secondary thing has been debunked.
The problem was when I asked him if I can just leave it in primary a little longer he looked at me like I was crazy and shook his head.
I went back to get somethings to brew a hefeweizen. I read on here about puting fruit in beer. When I asked him if I can put fruit in beer then he was like "No WAY! thats disgusting!" I know its the yeast that does all the bannana and clove flavor but I read that its ok to put fruit in beer. Then there is the plastic carboy thing. He said I can never use plastic to ferment in because it can possibly melt the plastic and your beer will taste like crap etc. Then he tried to sell me his glass carboys...
I understand everyone has there own opinions but don't treat me like im crazy because I have some ideas and don't brew the "old school" way. He's a nice guy just not very welcoming to new brewers. I think its because he thinks hes more elite then everone else. Not to mention his shop is really dusty and dirty and there is crap everywhere... kinda looks like my basement.
All in all I came to the conclussion these guys think they are better then everyone else because they have been doing it for such a long time. I goto him for specific things I don't want to order online and thats it.
Yeah, I've noticed this too. The guys at my LHBS are really nice and knowledgeable. But, I find a lot more expertise on here. Granted we have the benefit of hundreds of several hundred collective brains... I would just assume that if you owned or worked at a homebrew shop, you would reading this site to keep up with the latest info.
I also think that LHBSs are used to dealing with lots of people who come in to buy their first and only kit.
WOW!! I'm proud of our LHBS in Richardson TX. It is Homebrew Headquarters and they are the nicest, most helpful, friendliest LHBS on the planet!!
Wow, some of these stories would drive me to buy everything online, even bulk grain with the high shipping costs!
My LHBS has been great. While a little pricey here and there they are always willing to talk through a recipe or technique. Even told me after going all grain that if I buy my grain online they would be happy to crush them for free.
Incidentally, one of the owners (not the clerk in question here, I don't believe) did respond over on the greenboard. Basically acknowledged/took responsibility for the problem and pledged to try and correct it.
To be fair, he does have his good days. I once talked to him for a good half hour talking about the upcoming competition and how to enter and the best ways to get a beer noticed. Unfortunately, this isn't the norm. I often see him frustrated and snippy with people who don't have his level of experience and who ask simple questions.
haha. I work at the LHBS in Gainesville and I've heard nothing but bad things about this store. It's amazing they're still in business.
From your first line. I read that you came in with an *******'s attitude. Hard to tell through text only for sure thou. Likely got what you deserved.
Search around, there are multiple posts about the same store in Orlando and their "service". PS 4 year old thread so read better next time.
Thankfully every time I have went to my LHBS (Brew Your Own Brew in Gilbert, AZ) everyone has been extremely helpful. I'm still a noob who has only done 4 batches, but both of the guys in the shop I go to have been extremely helpful. They may have more employees, but I've only seen the two guys. They offer sound advice when I have questions and never try to upsell me unless it's an answer to a question I have.
As a matter of fact, when I went in the first time to buy my kit one of the guys took me to the back (no homo) and showed me the trick with fermenting in a bucket of water with a shirt draped over top of it.
Nothing but praise for the shop.
From your first line. I read that you came in with an *******'s attitude. Hard to tell through text only for sure thou. Likely got what you deserved.
From your first line. I read that you came in with an *******'s attitude. Hard to tell through text only for sure thou. Likely got what you deserved.
I've just returned home from the worst LHBS experience of my life. I am so upset I had to calm myself down for 10 minutes before writing this. NEVER in my life have I been treated so callously by any store owner. I will give a brief description now of what happened.
I live in Orlando and Heartshomebrew.com (my LHBS) is the only LHBS one I know of around here. I've been in there about 10 times and the man knows my face I'm sure of it. Today I walked into the store and here went my conversation with the owner.
Me: "Hey buddy I'd like to talk to you about your Brown Ale recipe"
Owner: "OK"
Me: "I wanted to kick it up a notch and add a pound of honey. What do you
think?"
Owner: "I think it will be too sweet"
Me: "Yea I thought I would add some more hops to balance this out. Do you think that would work?"
Owner: "You have to look that kind of stuff up on your own. We dont give recipe advice here."
Me: "Isn't that what these stores are supposed to be all about, helping your customers brew beer?"
Owner: "We are mostly mail order so we don't care about local business."
Me: "Are you saying you dont care about making your customers happy and helping them out"
Owner: "Our local ones, nope. Thats not the kind of business we're in."
Me: "Well buddy you just lost a local one."
Owner: "Ok see ya"
I will stop here because anyone reading this should at this point be as flabbergasted as I am. I've never once in my LIFE heard a store owner say he didnt care about his local customers. This place is set up for retail for sure. Its not like I was walking into a garage were he just ships his supplies out from.
...
I can tell a story about my local Pizza Hut....
they were offering those $5 Pizzamia Pizza's the photos on the internet and commercials would lead you to believe you get a good pizza for $5.00. well I ordered up 3 pizzas because it was like 3 for $15 or some deal: cheese, Pepperoni, and Sausage.
my wifes goes to pick them up and brings them home. The cheese pizza had spots where there was no cheese just sauce. the pepperoni and sausage had hardly any toppings.
I called and here is my conversation:
Me: Hello I'd like to speak to the manager.
Pizza hut: I am the manager
me: we just picked up 3 pizza's and the cheese pizza was lacking cheese and I could see the sauce in several places and the pepperoni and sausage pizzas were skimpy on toppings.
Pizzahut:what's your name let me look up your order
me:Jason
Pizzahut: oh ok you got the PizzaMia's what do you expect from a $5.00 pizza
me:well I expect a cheese pizza to at least have enough cheese to cover the entire thing. I will be contacting your corporate office about this. YOU HAVE LOST MY BUSINESS.
click....I hang up.
I then sent off an email to corporate explaining what had happened. I didn't even get a response from them. I have not gone to Pizza Hut since I have given my business to Domino's.
-=Jason=-
I can tell a story about my local Pizza Hut....
they were offering those $5 Pizzamia Pizza's the photos on the internet and commercials would lead you to believe you get a good pizza for $5.00. well I ordered up 3 pizzas because it was like 3 for $15 or some deal: cheese, Pepperoni, and Sausage.
my wifes goes to pick them up and brings them home. The cheese pizza had spots where there was no cheese just sauce. the pepperoni and sausage had hardly any toppings.
I called and here is my conversation:
Me: Hello I'd like to speak to the manager.
Pizza hut: I am the manager
me: we just picked up 3 pizza's and the cheese pizza was lacking cheese and I could see the sauce in several places and the pepperoni and sausage pizzas were skimpy on toppings.
Pizzahut:what's your name let me look up your order
me:Jason
Pizzahut: oh ok you got the PizzaMia's what do you expect from a $5.00 pizza
me:well I expect a cheese pizza to at least have enough cheese to cover the entire thing. I will be contacting your corporate office about this. YOU HAVE LOST MY BUSINESS.
click....I hang up.
I then sent off an email to corporate explaining what had happened. I didn't even get a response from them. I have not gone to Pizza Hut since I have given my business to Domino's.
-=Jason=-
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