Why I love Austin Homebrew supply

[metaltim]

Placed my order at 2:30 yesterday.. (props to UPS too)

Here's the tracking:

HOUSTON, TX 08/28/2009 3:37 A.M. OUT FOR DELIVERY
08/28/2009 1:15 A.M. ARRIVAL SCAN
AUSTIN, TX 08/27/2009 10:11 P.M. DEPARTURE SCAN
08/27/2009 8:31 P.M. ORIGIN SCAN
08/27/2009 6:27 P.M. BILLING INFORMATION RECEIVED

Will be on my doorstep when I get home 24 hours later:rockin:
So worth the $8, I'd spend that much in gas going to and from my LHBS anyway.

that's it, nothin here to spill a beer over

 

[Austin_]

And because they sell stuff like this: Austin Homebrew Supply

 

[HVBrewtality]

AHS is awesome, no doubt about it.

 

[Arneba28]

And because they sell stuff like this: Austin Homebrew Supply

That is officially one of the coolest things I have ever seen!!!!

 

[Scut_Monkey]

And because they sell stuff like this: Austin Homebrew Supply

That's a pretty cool little thing you posted there. Rather creative on their part too.

 

[carbon111]

And because they sell stuff like this: Austin Homebrew Supply

Wow. I've just added one to my cart! :rockin:

 

[Scut_Monkey]

I wonder what kind of labels and recipes are included. It's like the thinking mans Swiss Army knife for homebrewing.

 

[Austinhomebrew]

I wonder what kind of labels and recipes are included. It's like the thinking mans Swiss Army knife for homebrewing.

2GB USB storage!....It also has our in-store beer kit menu which is just an easy way of looking up kits. The labels are the same labels that are found on each recipe page.

here is a larger image:



Click on the image for further details.

 

[Scut_Monkey]

I like that it allows you to carry a USB without looking like a total dork.

 

[metaltim]

yeh, the fact that it's homebrew related completely negates any nerd connotations that may be implied.

Dang it I just bought two 4Gb drives earlier this week..

also, seems it would be a better design to have the keychain attached to the middle of body, rather than on the end.. If that's attached to a keychain, is it easy to use? (the beer opener part)

 

[Grinder12000]

It also has our in-store beer kit menu which is just an easy way of looking up kits.

is it updateable?

Dang it I just bought two 4Gb drives earlier this week..

I have 20 gig on various drives that I carry around.

Also - I signed up with their member ship and while I'm not saving as much as advertised (I skip a few things) it is still a money maker in the long run.

It's been a joy to watch them grow.

 

[lamarguy]

Just don't expect AHS to always honor the prices they quote you on HBT...

 

[kanielb1]

Where is the recipe page??
"The labels are the same labels that are found on each recipe page."

 

[Austinhomebrew]

Where is the recipe page??
"The labels are the same labels that are found on each recipe page."

On our website.

 

[Austinhomebrew]

Just don't expect AHS to always honor the prices they quote you on HBT...

I don't mean to hijack this thread but this is something I don't know about.

Please PM me so I can take care of it.

Forrest

 

[lamarguy]

I don't mean to hijack this thread but this is something I don't know about.

Please PM me so I can take care of it.

Forrest

Same here, not trying to hijack the thread...Just adding my perspective as a dissatisfied customer.

We last discussed the price misquote on 01-04-2009, 02:30 PM. If you save your PMs, I encourage you to look it up. Otherwise, I can resend your response.

 

[Grinder12000]

A "price misquote". ummmm and you are upset?. Mistakes happen. Move on.

kanielb1 - I have not seen a recipe page either - perhaps it's a page recipe kits they are talking about not actual recipes?

It would be nice to know if their in-store beer kit menu can be updated or is it a one time thing - updating would totally rock!

 

[lamarguy]

A "price misquote". ummmm and you are upset?. Mistakes happen. Move on.

Alright, I guess you've forced me to explain...And you're correct - mistakes happen. But, I haven't shopped there since.

I called AHS to get an in-store price quote for a bag of 2-row. The quote was about $10 lower than the homebrew shop in SA and I'd heard good things about them, so I made plans to drive up to Austin in a couple of weeks. They mentioned I should contact them in advance to make sure they have full bags on hand, so I PM'd Forrest a couple of days before and he quoted me a price for 2-row and maris otter.

I was happy with the quote, so I drove up to Austin (1.5hrs) and both prices were wrong. The maris otter price was at least $20 higher and the 2-row price was about $5 higher. Naturally, I was pretty frustrated with the maris otter price difference. After much convincing, the salesman went to speak with Forrest in the back. The salesman came back out a few minutes later and said I could have $10 off the bag of maris otter. So, the price was still $15 higher that what I was quoted.

I then asked to speak with Forrest and was told "he's already left". I later PM'd Forrest when I got home and learned he had a death in the family, which is why he left without speaking to me. Totally understandable, but I learned that after the fact.

Not honoring your quote may be acceptable to some people, but that's not how I choose to do business. Nothing personal Forrest, it's just business.

 

[bob1852]

Not honoring your quote may be acceptable to some people, but that's not how I choose to do business. Nothing personal Forrest, it's just business.

the title of this thread is why I "love" Austin homebrew supply, not why I hate AHS

 

[lamarguy]

the title of this thread is why I "love" Austin homebrew supply, not why I hate AHS

Agreed, I don't "hate" AHS or Forrest in any way. I just choose not to do business with them based on a past experience.

 

[Token]

I think there was probably a misunderstanding. I would have been suspicious of a $10 difference between their price and your LHBS. Definitely sounds like a misunderstanding. Besides, I'm not sure I would have driven an hour and a half when I could have had them ship it for $8.

I love 'em. I'm still gonna do business with 'em!!

 

[lamarguy]

Besides, I'm not sure I would have driven an hour and a half when I could have had them ship it for $8.

55# sacks of grain are not available online at AHS, just in-store...I just looked and they have 50# boxes of grain for $59.99 (a significant markup over cost) to cover shipping.

It's just not cost feasible to ship large quantities of grain via UPS/FedEx.

 

[Austinhomebrew]

I thought this thread wasn't going to be highjacked?

I have agreed to make it up to him. Is it really still an issue?

I have a staff of people to handle price quotes. I made the mistake of trying to quote a price when I wasn't at work to look it up.

I should have directed him to the store instead of trying to quote a price on a forum private message.

It was a mistake.

Forrest

 

[bob1852]

I have agreed to make it up to him.

now, that's why I love Austin Homebrew!

 

[lamarguy]

I thought this thread wasn't going to be highjacked?

I have agreed to make it up to him. Is it really still an issue?

No issue. I certainly wasn't expecting anything, but I appreciate the effort on your part to resolve this matter.

 

[bob1852]

Another reason why I love Austinhomebrew:

I forgot to include the discount code for the 50 state sale (AZ was yesterday) - I pm'ed Forrest, he responded in about 10 minutes and took care of the discount.

Ordered Tuesday afternoon and it's set to be delivered Friday with the flat rate shipping option!

Thanks Forrest

 

[lamarguy]

Forrest, thanks for sending the t-shirt and cocktail shaker...

Unfortunately, my dogs pulled the t-shirt off the table and decided to play tug-of-war with it.

 

[AirRageous]

Yesterday I placed my first order with AHS. All-grain pumpkin ale kit. OK, Forrest, here is your opportunity to gain another satisfied customer. I hope this will be the start of a long and happy relationship.

 

[metaltim]

Another reason why I love Austinhomebrew:

I forgot to include the discount code for the 50 state sale (AZ was yesterday)

i was pretty pissed about this.. I didn't find out about it until.... you guessed it, the day after TX..

I so would have bought some stuff.

 

[Dave258]

I got a delivery from Austin Home Brew yesterday. Pumpkin Ale kit plus some odds & ends. When going through my box I noticed the caps were left out of the order. It was not a big deal to me, because I knew I would be ordering again from them before the pumpkin would be ready to bottle.
I figured I'd call, so when I place my next order, they can send me the caps. I told the guy on the phone, it was no big deal, and just note
my accout for next time. Last night I got an email with a tracking number for the caps being sent.
That is customer service. He is paying to ship caps to me that are only worth $1.59 to keep a happy customer. Even though I told them it was not necessary.
Dave