Star San disaster...

[Hang Glider]

two words for all of you that have experienced faulty caps...

CLASS ACTION

really?


really?


oh - okay. I just noticed your handle.

 

[bob1852]

Do the instructions on the packaging indicate that the container must be stored in an upright position?

I don't know. Some concentrate leaked on to the label it's gone now.

 

[unionrdr]

Wow! After reading all this,I'm glad the LHBS used masking tape over both caps! I was driving my son's car he just paid off a while back. Had in a bag of goodies I just picked up & tossed in the back seat. Wheeew!

 

[ratfarmer]

My dad taught me not to trust any cap or lid on any container. He would yell at us if we didn't have our thumb over the cap when shaking salad dressing, ketchup, mustard or anything else.

Last summer I had a quart of gear lube tip over in my truck and emptied the whole bottle on the floor board. First thing he asked is "did you check the cap?" Well nope! He said that he tightens ever cap anytime he touches a container either at home or at a store. Yeah, a bit much eh?

Oh, the other day I was using Star San to sanitize some jars I was using for food storage and I for some reason dabbed my finger on the container and then to my tongue! WOW I wouldn't recommend that to anyone.....hehe Sour Patch Kids x 1000!

 

[Malintent]

really?


really?


oh - okay. I just noticed your handle.

yes, really. Caustic chemicals are no joke. If a company produces a potentially dangerous product and fail to take reasonable steps to ensure the safety of those using the product in the recommended way... then they are liable for damages their lack of Due Care caused.

Any reasonable person would agree that a caustic chemical should have a cap on it that reasonably prevents spillage. this does not appear to be the case. In fact, I am sure the EPA would have something to say about it.

 

[jetmechG550]

I surely would have thought the cap would have been one of those "child-proof" push down and turn type. Like I said, first experience with the stuff so I guess I just didn't realize how potent it was in it's concentrated form.

 

[Rahahb]

yes, really. Caustic chemicals are no joke. If a company produces a potentially dangerous product and fail to take reasonable steps to ensure the safety of those using the product in the recommended way... then they are liable for damages their lack of Due Care caused.

This certainly is unfortunate but I'm fairly sure that transporting or storing starsan on its side, is not "recommended". I thought it was common sense to store bottles upright.

 

[bruin_ale]

I don't particularly want to pay an extra $5 for a better cap on my starsan, nor do I want to pay an extra $10 per bottle for your frivolous lawsuit against 5star. Live and learn, store the bottle upright and treat it with some respect.

 

[ChshreCat]

It's not so much just that it leaks if you lay it on it's side. If you try to tighten the cap AT ALL, it breaks. I'm not up for a lawsuit, but I'd be happy if they'd do a redesign on their package.

 

[Malintent]

It's also common sense that when you order a cup of hot coffee, the contents therein will be HOT. How much to McDonalds pay that idiot? how much did it cost for them to have to print the warning on their cups?

That was frivolous, but successful.

This is not frivolous... we are talking about a corrosive acid. If one time some guy had a leak, that would not be evidence of negligence.... this thread indicates a systemic problem.. possibly due to negligence.

I recommend everyone that has had a packaging problem to notify the company in writing and ask what measures are taken to ensure the safety of the packaging.

I am going to express my concerns with purchasing their product in the future, for sure. Perhaps they would like the opportunity to prove their packaging is safe by sending me a sample.

 

[bovineblitz]

It's also common sense that when you order a cup of hot coffee, the contents therein will be HOT. How much to McDonalds pay that idiot? how much did it cost for them to have to print the warning on their cups?

That was frivolous, but successful.

It actually wasn't successful in the end.

 

[bob1852]

It actually wasn't successful in the end.

If by "wasn't successful" you mean settling for an undisclosed amount less than $600,000?

http://en.wikipedia.org/wiki/Liebeck_v._McDonald's_Restaurants

 

[Hang Glider]

It's also common sense that when you order a cup of hot coffee, the contents therein will be HOT. How much to McDonalds pay that idiot? how much did it cost for them to have to print the warning on their cups?

ultimately not successful, thanks to deep pockets on McDonald's side, but surely not frivolous -

victim was 79, required skin grafts. McDonalds had over 500 legal complaints of EXCESSIVE heat prior to that case - McDonalds requires their coffee maker vendor to bypass the normal temperature range of 150 and bump it up to 170. That's well past "be careful, it's hot!"


okay, back to topic.
OP - hope you check under (what's left of) the carpet for possible corrosion ...

 

[nutty_gnome]

Every bottle of Star-San I've had either 1) leaked, or 2) ended up with a broken cap...

There's a reason that when it's shipped, it's often covered in plastic/tape/etc....

I agree. The caps are crap and crack way to easily.

Fortunately the stuff inside works great!

 

[SaltyTX]

yes, really. Caustic chemicals are no joke. If a company produces a potentially dangerous product and fail to take reasonable steps to ensure the safety of those using the product in the recommended way... then they are liable for damages their lack of Due Care caused.

Any reasonable person would agree that a caustic chemical should have a cap on it that reasonably prevents spillage. this does not appear to be the case. In fact, I am sure the EPA would have something to say about it.

So, you know its a dangerous chemical in its undiluted form, but you still think it is the fault of someone else that it caused damage? Seriously?

You're telling me you expect your drano, paint cans, milk, water jugs, LME containers all to perform flawlessly if fallen on the side? I would never expect such a thing, I take care to make sure any lidded, but not sealed container is in the proper storage direction.

You must be demented. If not demented, certainly part of the problem of today's society.

Sad sad sad.

 

[o4_srt]

Why is it always someone else's fault???

 

[IrregularPulse]

Why is it always someone else's fault???

because this is America.

I don't dismiss that the caps suck, but jumping to sueing? C'mon, you know (or should have read the label of a chemicla when purchasing) that it is very acidic and used precaution. Not the manufacturers fault.

This isn't to the OP, it's to the guy talking lawsuits and those like him ruining the country.

 

[EoinMag]

It's great stuff, if some mofo starts a class action and deprives us of one of our best time saving tools then **** 'em. Inform the guys at five star and let them know that their caps could do with improvement seeing as they are not selling to professionals who are used to handling those bakeite caps on their chemical bottles when they are sober...hand nasty chemicals to a load of drucken dudes and something will get burned....sometimes carpet....class action, why can't people take responsibility for their actions these days?
/drucken rant

 

[bob1852]

Why is it always someone else's fault???

because this is America.

I blame Austin Homebrew. They seem to be to blame for everything these days?

Of cours I'm kidding.

Back on topic. I learned that when you're dealing with chemicals: 1) read the label so you know what you're dealing with, 2) handle, store, use, etc. appropriately.

http://www.midwestsupplies.com/aitdownloadablefiles/download/aitfile/aitfile_id/491/

http://www.midwestsupplies.com/aitdownloadablefiles/download/aitfile/aitfile_id/490/

 

[stephm]

You picked it up during lunch if I read that right, could it have gotten too hot in your truck and burst the top off?

I never leave ANY chemical stuff (or meds) in my car at all. If I buy something like that it goes into my purse (upright) while I run into whatever store I need to.

I leaned my lesson after I put a box with drier sheets and one of those gummy rats in my trunk and didn't take it out until the next morning. I took one bite of that rat's tail and just about threw up, it tasted like the drier sheets.

 

[malkore]

tighten the cap much and it cracks. I've had it leak before too but not in a bad place.

look at it this way..if it can eat carpet, it surely can kill unwanted beer bugs.

 

[bovineblitz]

If by "wasn't successful" you mean settling for an undisclosed amount less than $600,000?

http://en.wikipedia.org/wiki/Liebeck_v._McDonald's_Restaurants

Looks like my info wasn't very good, good to know

 

[ratfarmer]

Well we'd better stock up now before this joker sends the price up!

 

[Primevci]

do you guys have uber strength because my caps are pretty good

 

[bovineblitz]

do you guys have uber strength because my caps are pretty good

All you have to do is overtighten it a little bit and the top of the cap pops out in a disc.

 

[BrewKnurd]

All you have to do is overtighten it a little bit and the top of the cap pops out in a disc.

yeah, i definitely don't have this problem. Of course, I bought this bottle about a month ago, so maybe their cap design has been improved some time recently?

 

[jetmechG550]

yeah, i definitely don't have this problem. Of course, I bought this bottle about a month ago, so maybe their cap design has been improved some time recently?

I just bought it, was on the way home from the LHBS with it. I never touched the cap. Really why would you think to check the cap on something you just grabbed off the store shelf?

 

[jetmechG550]

Well we'd better stock up now before this joker sends the price up!

Sometimes the only way a design flaw gets noticed is when a lawsuit comes about.

 

[eelpout]

and maybe good product goes away for the same reason

 

[Primevci]

All you have to do is overtighten it a little bit and the top of the cap pops out in a disc.

yeah i went over what is normal and nothing happend...