Big10Seaner
Well-Known Member
That's hilarious, a big fat F.
now i am worried, finally got my girlfriend on board to support a kegging system, she even offered to pay half. wish I read this first... i ordered last week, got an email with my reciept. but since ball locks are out of stock, i wanted to tell tom to send me pin locks. nothing, hasn't responded to emails. I think monday i am calling my CC company to get my money back and to report him to the internet crime complaint center
I think monday i am calling my CC company to get my money back and to report him to the internet crime complaint center
I'd cancel your order and get something from Kegconnection or one of the others.
Maybe get some ideas from this thread. https://www.homebrewtalk.com/f35/best-beginner-kegging-system-around-200-a-104099/
Three weeks today and I have not heard a single word about my order. I am getting ready to book a flight...
Just an update on my case. My state AG office told me that they were unable to get Tom to respond to any correspondence, and will be moving to the next step.
From the email:
"In late July / early August, we made a fundamental change in our business. We have decided to get out of the homebrew ingredients business except for Northwestern ingredients that we ship by the case ."
They came by at the request of the ABC and to tell me that I cant sell Keg Kits because its equipment for the manufacture of alcohol. They looked around, I explained what I did sell and they told me that I need to contact the ABC Board. The bottom line is that Pearly Gates may be able to get away with selling the stuff because its all heath food but considering what else I sell, I think its obvious that what Im selling is for making beer.
So, I am suddenly very interested in getting rid of the rest of my liquid yeast and most of my grain. Any takers need to stop by Saturday.
chuckger, what did you order from them? I'm still waiting on the ball lock cornys I ordered in April. I filed a BBB complaint and received no response. Maybe I should start calling them again, and leaving messages that don't get returned...
Fickle
Thank you for your order.
Our goal is to ship most items within 3 business days but we are a small business and are buried with orders. Currently, most orders are shipping in 2 weeks and we are working 7 days / week to catch up.
If you selected UPS Ground then we will send your tracking number to the email you entered into our system. The email will come from Quantum View.
Feel free to email us with any questions concerning your purchase. Questions and feedback are always welcome.
Buried with orders and we'll get to shipping your order in 2 WEEKS!!!!!!!!!
I expect in stock stuff to ship next day and get an email with tracking number too.
To keep this thread bumped I will mention a contrasting experience. I ordered from Keg Connection in TX a few weeks back. I ordered a reg and some hose assemblies. Ordered on Tuesday, received on Friday. Order picked and packed perfectly.
Decided to shoot the moon and order all of the equipment for a three Perlick setup. Ordered on Tuesday, received on Friday, he shipped it for free. Everything was perfect again.
I am not gloating but I did want to give him credit where credit was due. He, (Terry) deserves a big thumbs up.
Pretty dumb when people know about the issue and still place orders... can't help it, but that's your own fault then.
I'm guessing there are still a few people out there who don't know. This thread is the number three link on Google, but how many people read down that far.
Clearly we need to post more! Actually, I have NO experience with KegKits.com, but this thread has pretty much convinced me to order my kegging equipment, hopefully in the next couple of months, from kegconnection.com!
Its just sad, the guy probably just works his ass off. But just reply to emails, that is sort of essential in running a business.
Pretty dumb when people know about the issue and still place orders... can't help it, but that's your own fault then.
jaapie: This wasn't neccessarily targeted at you, more like in general. There are plenty of people posting who 1) NEVER have even ordered at kegkits (yes I have twice and had to wait about 4 weeks both times) and 2) who know what's going on and still order.
Oh well
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