Kegcowboy.com

[limulus]

I am an internet customer and now a local customer of Kegcowboy. I shared a beer with Jeff the other night and he is very regretful of how the business grew over the last 18 months and how the internet side became a cluster. He moved the family a 1000 miles, opened a brick and mortar store and was doing it just by himself. He is a decent guy with a good heart and will right the ship in the near future. Locally, it's the best thing that has happened since the 21st amendment. He has great people working for him now, craft beer on tap, great prices and selection. I would suggest just calling, asking if it is in stock, and ordering over the phone.

No relation to Jeff, flame me if needed. Just feedback from a customer.

I really can't say anything bad. I ordered one of the 40-plate chillers and got mine weeks before everyone else for some reason. I also got a reply within 24-hrs every time I sent an email. **All my emails were sent as replies to the one he sent me about the backorder. So maybe that is the way you get his attention. My rules for business: reply, followup and do what you say and you will get the business more than 50% of the time even if you are more expensive.

 

[pdxbg]

After placing an order and waiting 7 business days for shipping info I emailed sale@. Got no response so I tried again. No response. Called and was told 2 pieces to my order were to be in the next day and I would get shipping that same day.

Next day, not a word. Emailed jeff@. Replied quickly an told me he would check the next day and be back to me within the day.

Next day, received email saying my order was still waiting on 2 parts, one of which was different than the previous time I had been told this.

Responded asking for an ETA. No response for a couple days. Emailed again explaining my frustration as my project is waiting on these parts! Nothing. Emailed again asking for an ETA. Nothing.

Called the store and asked if they had the parts in stock. One was finally in and the other one was still not. I asked when they were expecting that part to be in and was told within a few days.

Emailed Jeff and asked that he have everything on hand sent to me ASAP so I can get my project back on track and just send me the missing part when it shows up. Nothing back!

The lack of communication and overall customer service is ridiculous! Wish I would have found this thread before placing an order.

Called many times. Being busy I understand. Taking a day or two to respond is fine. It's been a week with no word of an update on the ETA of my order.

Called today to ask if the perlicks were in stock yet since I was told they would be by today. Whoever answered told me they did not know as they weren't involved with inventory.

Spoke with Jeff yesterday. It seems to be an issue with their distributor not responding to them. He has made it right by refunding my money and apologizing on behalf of his distributors and of KegCowboy for wasting my time.

Just wanted to say he has made my situation right.

 

[a100700]

Worst customer service skills i have ever witnessed! Ordered a drip tray from these guys over two weeks ago and not a word from them... No emails... Nothing.... Crickets....Called several times and got the run around about how my order was on his home computer an he couldn't access it from the store... On two separate calls I was promised a return from Jeff and never heard from him. On a third he gave me a bunch of bull about how sorry he was and that he would email me back the next day... Guess what? Nothing... No call, no email... Finally I got fed up and cancelled my order. Got my credit card bill today and they had charged me anyway... I will let Amex deal with them... If Jeff was the last supplier on earth I'd quit brewing and drink Bud Light for the rest of my life.... I cannot stress enough how awful an experience this was.... This Jeff may be a good guy but he's an awful businessman.... Let this be a warning to you... Don't let his cheap prices fool you... Not worth the few dollars you are saving

 

[grouperdude]

My previous chiller got bleach poured on it (bleach and copper react) so trashed I had to buy a new one. Order shipped and was at my door within a few days.

I guess I have good luck.

 

[rdann87]

Gonna have to join up on this thread now. Ordered a kit on 1/27 and it took me almost 10 days to get ahold of someone. Now.. told monday, still nothing.

Followed up a bunch of times.. no real info.

Ugh, I'm so tired of bottling. Just want my stuff.