What you describe should be expected. I don't know about everyone else but I recirculate the wort through the plate chiller back into the kettle until it is chilled then pump it into the fermentor. I thought that was understood based on the plate chiller chart given the volume of wort and the time.
I recirculate the wort through the plate chiller back into the keggle until it hits a point where I'm happy running it into the fermenter (through the chiller again).
I would check the ID of the hose feeding the chill water. Smaller ID will give you less flow, and extend the chill time significantly. I changed to a 3/4" ID hose for yesterday's brew day (chilling) and saw a significant improvement in chill time over the previous batch (with a 3/8" ID hose connected to the faucet).
I have a ball valve on the output side of the pump too. That's more often used during the boil, so that I can run boiling wort through the chiller to sanitize it. Otherwise air bubbles get caught in the pump and cause issues. Setting the output valve to 1/2 open resolves that issue. Once the boil is finished, all valves (in the circuit) are wide open.
BTW, the temperature of my wort dropped to under 100F in not even two minutes yesterday. As normal, dropping to water temp took longer. Still, got it to about 64F far faster than the previous batch (less than half the time).
For reference, I'm using the B3-23A 40 Plate Beer Wort Garden Hose Chiller, with NPT fittings wort side (have camlock QD's there). Since I'm currently getting 6.75-7 gallons out of primary, with occasional ~10 gallon batches and larger ones planned, it made sense to get the larger chiller.