Morebeer Will Not Get Another Order!

[The Pol]

from me...

I have never had an issue with them until this last order, and they have been so abismal, I am finished with them. ORDER CANCELED...

WHO WANTS MY MONEY? It is up for grabs... More Beer = More Problems...

Been 12 days since my order was placed (I fly a lot, dont keep track of days, til now). So I am like, WTF? I look on thier site and they are out of LEAF Cascade that I ordered, I presume this is why my WHOLE order is being held up. No call, no notification... no OPTION from them to swap to pellet hops... no communication at all. SO, how long would I have waited? 3 weeks? 3 months? Without a call?

MOREBEER sucks... I pitty the fool who orders from them. I did for years, never again. Apparently they did not appreciate the hundreds of dollars I spend there yearly... someone else will, I am sure.

Sorry guys, no brewing vid on the E-HERMS... I DONT HAVE INGREDIENTS! Thanks to MOREBEER... or should I say NOBEER!

RANT OVER...

 

[Bobby_M]

I've been saying that for a while now. They screwed up the first two orders I made with them.

 

[The Pol]

Screw me once, that will be the last time. Call me fickle... or just call me a consumer. They work for me right? I am paying them, right? Well, I guess I am not now.

Sorry about the delay on the vids guys... once I find a new supplier that will not leave me hanging, I will get back to it.

Thanks to those willing to get cascades to me... problem is, NoBeer didnt ship me anyting, so I need grain, yeast, orange peel, coriander... etc.

 

[flyangler18]

Seems this is a common problem with MoreBeer, holding an entire order for a single small ingredient that may be out of stock.

 

[The Pol]

Okay, so I send these idiots an email about this order... and I get a response that... oh, I looked into it, we are holding the order for the leaf cascades that are out of stock, we can cancel it OR ship the rest of the order..."

YOU ARE SITTING ON 100 POUNDS OF CASCADE PELLET HOPS AND YOU DONT EVEN MENTION A POSSIBLE SUBSTITUTION? They really are idiots, I cancelled. I am dumbfounded...

 

[stevea1210]

Yeah, I just read a thread yesterday where someone had a $200 order hang because of a pack of dry yeast they were out of.

Sorry to hear about that pol, I don't think I could count the number of times I have read you giving them high praise.

 

[GroosBrewz]

from me...

I have never had an issue with them until this last order, and they have been so abismal, I am finished with them. ORDER CANCELED...

WHO WANTS MY MONEY? It is up for grabs... More Beer = More Problems...

Been 12 days since my order was placed (I fly a lot, dont keep track of days, til now). So I am like, WTF? I look on thier site and they are out of LEAF Cascade that I ordered, I presume this is why my WHOLE order is being held up. No call, no notification... no OPTION from them to swap to pellet hops... no communication at all. SO, how long would I have waited? 3 weeks? 3 months? Without a call?

MOREBEER sucks... I pitty the fool who orders from them. I did for years, never again. Apparently they did not appreciate the hundreds of dollars I spend there yearly... someone else will, I am sure.

Sorry guys, no brewing vid on the E-HERMS... I DONT HAVE INGREDIENTS! Thanks to MOREBEER... or should I say NOBEER!

RANT OVER...

Sounds to me like Morebeer.com has some 'splaining to do........... I have never had a problem with them.. yet....

 

[The Pol]

I told them... I GAVE YOU ALL OF MY BUSINESS!!! I DEFENED YOU WHEN OTHERS WERE COMPLANING ABOUT YOU... and now this? I am also getting into coffee roasting at home, WAS going to buy from them. Um, definately not now. Anyone know another coffee roasting vendor???

Who the hell offers to CANCEL an order WITHOUT asking of PELLET CASCADES are ok?

 

[flyangler18]

I am also getting into coffee roasting at home, WAS going to buy from them. Um, definately not now. Anyone know another coffee roasting vendor???

Sweet Marias FTW.

You won't be disappointed. Tom definitely knows how to pick his lots of beans and his cupping notes really help choose origin coffees.

 

[The Pol]

Sweet, thanks...... down with NOBEER....

 

[flyangler18]

Sweet, thanks...... down with NOBEER....

Sure, sorry about your troubles with B3. I've been homeroasting for a month now; it rules.

Like homebrewing, you can get as tricked out as you like with your system or KISS.

 

[zac]

Pol, Give Ed a shot at Brewmasters Warehouse (.com), he's taken very good care of me in the past.

 

[The Pol]

I am leaning toward Eds place... he has flat rate shipping, and HE ACTUALLY SHIPS ORDERS... many times the same day I hear. It will be him or Midwest...

 

[Darwin18]

I second Brewmaster' Warehouse. It's nice to be able to order in smaller increments instead of by the pound.

 

[heinz57]

No LHBS in Indianapolis? Or is all the traveling what makes you order online?

 

[Evan!]

Man, I had the same problem, Pol. SAME problem. Twice.

I had my cart all full for the Whirlpool IC build. A pretty penny, by my terms---a few hundred bucks. Everything showed as in stock. Placed the order. Two days later, it still showed as "in warehouse not picked". Hmm. So, I get this e-mail telling me that because their "in stock" brass MPT-barb fitting wasn't actually "in stock", they held my entire order up.

So, I cancel the order, replace the brass fitting with the more expensive stainless one because I'm impatient, and place the order again.

Another day, another held up order. This time, the "in stock" weldless bulkhead/valve assembly was not "in stock". Well, I said, this is the last time I deal with you fukkers. I wrote them a nasty e-mail, put up a thread on the other forum named "Morebeer Can EAT MY ASS", and then proceeded to order the stuff from NB...where it actually ended up being cheaper. Ha!

They responded, finally, a few days later, admitting that their inventory system was trash, and that it was the #1 priority of 2009 to fix it. They then offered to send the order without the bulkhead assembly, then ship it for free once it arrived. Well, that did me no good, because I'm impatient. Not really a "solution" to my problem, just a load.

So at least they admit that it sucks, but I'm sorry---there are too many reputable OHBS's out there to fukk around with these *********s anymore. Once, I could deal with, but twice, on the same order, well...sorry, *********. You lose. NB wins. Suck on it.

 

[The Pol]

No LHBS in Indianapolis? Or is all the traveling what makes you order online?

Oh yeah, we have a LHBS... $2/lb for grain, $4/oz for hops...

I will never shop there again either...

 

[The Pol]

Yeah, NoBeer sucks... thier problem isnt inventory management, it is lack of common sense.

Cmon, a guy orders LEAF Cascades and you dont even THINK to offer him PELLET Cascades?

No call, no substitution offer... nothing. Thier problems reach much farther than inventory management.

 

[heinz57]

Oh yeah, we have a LHBS... $2/lb for grain, $4/oz for hops...

I will never shop there again either...

Ouch. I don't blame you there.

 

[The Pol]

Well, I cannot even price my stuff at Brewmasters Warehouse... they dont have coriander, or orange peel... so MIDWEST is the winner by default! They are the only ones with the ingredients! Ha ha... lucky day for them!

 

[maltMonkey]

I like Midwest a lot. I've probably ordered from them 10 times and only had a problem with them once, which eventually sorta worked out in my favor anyway.

They are also the cheapest I've found so far, especially on bulk grain.

 

[Pelikan]

Haven't used More Beer, can't say one way or other about them, but it doesn't sound good. Austin Homebrew generally has/had everything I've wanted, and were quick, but I've gotten some rather curt emails from them in response to basic questions about stock, etc -- so never again.

Midwest and Northern Brewer are my go to. I'm also fortunate in that I have a well-equipped LHBS, so I do go there when the trip isn't inconvenient.

 

[niquejim]

Try Listermann.Com - Home Page , no shipping east of the Mississippi.

I've always been happy with the service

 

[The Pol]

Try Listermann.Com - Home Page , no shipping east of the Mississippi.

I've always been happy with the service

They dont have any Maris Otter... nor do they have any cascades. Actually they have almost NO hops in stock.

 

[ChshreCat]

I get all my stuff from Homebrew Heaven

But I get every order without paying shipping.

Because I drive there.

 

[flyangler18]

At the very least, I'd think about buying hops in bulk from either HopsDirect or Freshops.

 

[polecreek]

Yeah, I just read a thread yesterday where someone had a $200 order hang because of a pack of dry yeast they were out of.

Sorry to hear about that pol, I don't think I could count the number of times I have read you giving them high praise.

That was me. Finally recieved order today after calling and asking for the order to be sent without the missing item. The free shipping and the daily special was the draw for me. I will not order from them again,unless its a smoken deal and I dont need it for a month.

 

[The Pol]

At the very least, I'd think about buying hops in bulk from either HopsDirect or Freshops.

I am getting them from Nikko I think... becuase no one can match that price.

 

[Stile]

Ahhh **** Pol, i'm sorry to hear about this. I think it does boil down to lack of common sense on their part. Customer service is KEY to any business and those who get bad service... tend to let 9 other people know. Well in this case, an entire community now knows. I guess i feel a bit lucky since i live so close to more beer but since you've been burned, i feel bad and wonder where there heads are at.

So just say the word Pol and i'll go Ranger on'em...... i still got the skills (and of course i'm kidding)

 

[GroosBrewz]

I gotta say, that I feel for you guys that are forced to do mail order at all.. Everything is so much nicer with a well stocked LHBS.. Fortunately, I have several local shops to choose from and they *USUALLY* have what I need.. It must cost you guys a lot more per brew when you add in the shipping charges.. I used to have to order from the internet and I gotta tell you.. I dont miss it..