Midwest Supplies

[MaxStout]

...and yet somehow, I'm still unscathed by the massive credit card fraud ring preying on Midwest's supposed negligence. Why don't they like me? Is my card not good enough?

Now you're going to jinx yourself.

 

[Shakybones]

Now you're going to jinx yourself.

Fine, then I could join the coincidental chorus.

I'm not worried about my card. I watch my account like a hawk and my bank will take care of me.

 

[highgravitybacon]

Couldn't give you a source. Stuff I learned doing intelligence work when I was with the special forces.

Yeah, when I was a ball turret gunner on the space shuttle they told us that too. But a lot of what they told us I can't repeat.

 

[Ghost1220]

Ordered through Midwest again two weeks ago. My order shipped the day after I placed it, it was delivered a day early, and all items were carefully packaged and intact. The rewards program they had also offset the cost of the shipping. I have 0 complaint against these guys, I've used them time and time again, and will continue to as their prices are pretty darn good.

 

[Jandrew]

I might be a new member, but I am not new to this forum, I have been lurking for a long time, and this is the first time I thought I would throw in my 2 cents.

I just wanted to add my name to the list of credit card fraud victims. I have had 2 cards come up with fraud on them. The first card was a debit card that I almost never used. The only places I made purchases from were Home Depot (in-store), Westlakes (in-store) and Midwest Supplies. The fraudulent charges showed up on July 5th, about a month after my Midwest Supplies order. I didn't think to much of it, until I had another card with fraudulent charges show up on it on August 6th, after another order from Midwest Supplies. After speaking with the credit card fraud dept, I asked if they receive information or updates on massive credit breaches at large companies, ie. Home Depot, Westlakes etc. She told me that neither had, had a breach and that in store transactions generally are not where credit card fraud comes from. That only leaves Midwest Supplies as a likely culprit.

This led me to do a quick Google search on the topic, and low and behold a thread on homebrewtalk.com all about it. I am not a big believer in coincidence. Especially after seeing so many other people with the same issue.

I have to admit, I am really sad and frustrated. It is like having a girlfriend cheat on you. I love Midwest and their kits, customer service has always been second to none, but I find it seriously hard to trust ordering from them.

I think I will look into the Paypal idea for sure. Or just start ordering from another HB or my LHBS. Or maybe it is time to switch to ordering bulk grains and milling myself.

 

[Dr_Beersgood_Quaffenstein]

Has anyone totaled up the number of people on this thread with fraudulent charges possibly connected in someway to Midwest Supplies transactions? I would love to know the number of people whose cards were comprimised, but dont have the time to go back through all the pages. Perhaps we should start keeping count.

 

[n240sxguy]

I'm glad to hear they seem to be getting back on track. The last order I placed was a few days before everyone started having the credit card issues. The biggest portion of the grains didn't get packed, even though the packing list said they were. When they shipped the grains they exploded all over a UPS truck. The final shipment barely made it intact, but did get to me. Then they refunded the excessive shipping amount. It's accurate for what the carriers charge, but not in line with what other suppliers charge.

 

[Jandrew]

It is over 30.

 

[the_trout]

Taking personal shots at someone who disagrees with you doesn't strengthen your position. It makes you look petty, even in the eyes of the people who agree with you.

 

[daksin]

This thread is silly and should be closed. Credit card fraud is extremely common, especially among people who use the internet. Everyone on this thread uses the internet. Everyone in this thread is a homebrewer, which means they already have a much higher likelihood of having shopped at Midwest than the general population. Finally, the vast majority of people who shop on Midwest use credit cards. There are bound to be plenty of people who have shopped at midwest and also experienced credit card fraud, simply by general probability.

So far as I can tell, nobody has been able to link any fraudulent transactions to Midwest in any way more substantial than vague coincidence. It's stupid and unfair to drag a reputable, upstanding company (and proprietor), who is following all the required precautions to keep their customers safe, through the mud with basically no evidence. This is pointless and should stop.

 

[Teromous]

This thread is silly and should be closed. Credit card fraud is extremely common, especially among people who use the internet. Everyone on this thread uses the internet. Everyone in this thread is a homebrewer, which means they already have a much higher likelihood of having shopped at Midwest than the general population. Finally, the vast majority of people who shop on Midwest use credit cards. There are bound to be plenty of people who have shopped at midwest and also experienced credit card fraud, simply by general probability.

So far as I can tell, nobody has been able to link any fraudulent transactions to Midwest in any way more substantial than vague coincidence. It's stupid and unfair to drag a reputable, upstanding company (and proprietor), who is following all the required precautions to keep their customers safe, through the mud with basically no evidence. This is pointless and should stop.

Despite all the joking around and arguments, I am glad this thread was posted here. I've had to deal with fraud cases before and one had a huge domino effect I don't care to experience again. I can't take the risk even if there is no solid proof. It's like walking up to a sign that says mine field and there are bodies all around it. You don't know how they died but you have a pretty good idea of what might have happened.

As far as Midwest being reputable, upstanding, and whatnot...that's really not the point. Whether it is a result of their negligence or not, the end result is still the same for me if I have to cancel a card. Furthermore they aren't my old high school buddies, they're not even my in-laws. They are a business, and there are plenty of other businesses out there that aren't getting this attention.

 

[mattd2]

I don't understand why if Midwest have paypal, people are still using a CC? It takes all of 10 minutes to setup your paypal account linked to your CC. Saying that I did get hit through my paypal account once, but I only noticed it because I was looking through my charges and saw a reversal from paypal and thought WTF, then a day or so before the reversal there was a charge for the same amount - paypal caught it and did what they had to do without me having to kick up a fuss.

 

[Shakybones]

It's like walking up to a sign that says mine field and there are bodies all around it. You don't know how they died but you have a pretty good idea of what might have happened.

Yes, it's exactly like that.

In fact, you should probably cut up all your cards now, destroy your computer and cellphone, and adopt a strict cash-only policy. Better yet, just barter for what you need.

 

[pawpawdave]

Could that be a point we had in mind when we made the op. Could be. We have found other ways to get our supplies.
More people are having problems so wherever the breach is its NOT fixed yet. That tells me there must be a lot of finger pointing and no one cares about the card holders.

 

[Shakybones]

I'm both shocked and amazed that more HBT members that shop at MW have been victims of CC fraud since April. It's almost as if this is an epidemic in our society or something.

So, how much in actual dollars have you permanently lost due to MW's supposed negligence?

 

[Teromous]

Yes, it's exactly like that.

In fact, you should probably cut up all your cards now, destroy your computer and cellphone, and adopt a strict cash-only policy. Better yet, just barter for what you need.

You could be an extremist, or you could simply order from one of the many sources that aren't having problems.

 

[Shakybones]

You could be an extremist, or you could simply order from one of the many sources that aren't having problems.

I do. I order from Midwest.

 

[dgrums]

I like Midwest. They're my sole online homebrew supplier and continue to be. That doesn't change the fact that out of my entire circle of friends who shop online on a regular basis, only two have had their credit card information compromised: the two home brewers who shop at Midwest. Both of us also had similar charges against our accounts. Lets take a poll. How many people who were compromised had a $1 charge from "Apple," "iTunes," or "Payroll?" I'm still going to shop with Midwest (via paypal) because they are a great company but that doesn't change the fact that I'm going to believe that this came from a breach in their website. All of the people who said this happened said it was the first week of July and the first week of August. No other days. That's also too coincidental.

 

[libeerty]

This thread is silly and should be closed. Credit card fraud is extremely common, especially among people who use the internet. Everyone on this thread uses the internet. Everyone in this thread is a homebrewer, which means they already have a much higher likelihood of having shopped at Midwest than the general population. Finally, the vast majority of people who shop on Midwest use credit cards. There are bound to be plenty of people who have shopped at midwest and also experienced credit card fraud, simply by general probability.

So far as I can tell, nobody has been able to link any fraudulent transactions to Midwest in any way more substantial than vague coincidence. It's stupid and unfair to drag a reputable, upstanding company (and proprietor), who is following all the required precautions to keep their customers safe, through the mud with basically no evidence. This is pointless and should stop.

According to this logic, there ought to be similar threads for AHS and Northern Brewer as I type this, and they should reoccur rather regularly. Where are they?

 

[bob1852]

According to this logic, there ought to be similar threads for AHS and Northern Brewer as I type this, and they should reoccur rather regularly. Where are they?

There was one a couple years ago from when AHS was allegedly hacked...

 

[libeerty]

There was one a couple years ago from when AHS was allegedly hacked...

Yes, but that doesn't prove his argument. As I read it, according to him, the rules of probability mean that there will always be an overlap of HBT credit card users, and HBT credit card fraud victims who order from the same site and mistakenly believe that site is responsible.

I suppose maybe it just pops up every couple years when someone makes a post about it? Feasible I suppose. But if this forum isn't a place for folks to talk about this, then where? I think saying it should be closed and that it is simply explained by probability and statistics is wrong on both counts.

 

[KGB09]

So I've had my PayPal account hacked 2 times. I've never had a fraudulent charge on my credit card. Nor has even one of the homebrewers I know ever had their CC hacked. I won't shop at Midwest now after 30 people have had the same problem and its still happening. Not worth the trouble.

 

[Soup4you2]

Between the shipping issues, and the fraud charges on my card I won't be shopping there anymore, which is too bad because I enjoyed their kits. But what really gets to me is the pure lack of communication from the vendor. I've sent emails, etc.. and nothing..

 

[stratslinger]

There was one a couple years ago from when AHS was allegedly hacked...

For what it's worth, the folks from Austin came forward on that exact thread and let everyone know that they found the source of the breach (their payment processor) and attempted to make good (a pretty quickly expiring 10% discount, if memory serves - I never took advantage, myself).

 

[Shakybones]

I'm too lazy to read the entire thread. Can someone please count for me the number of people that have presented proof that Midwest is responsible for the fraud on their credit card?

 

[NervousDad]

I understand that cards get hacked all of the time and so do websites. I look at my event logs of my sites and I see constants brute force attacks.

What I don't understand it why Midwest hasn't shut down the credit card system for now, or at least changed it. I know it's a big deal to switch, but come on, with all of these stories something is not right. I'd venture to say that the server itself was compromised, since that is the only place that the encrypted data could be read.

 

[MaxStout]

What I don't understand it why Midwest hasn't shut down the credit card system for now, or at least changed it. I know it's a big deal to switch, but come on, with all of these stories something is not right. I'd venture to say that the server itself was compromised, since that is the only place that the encrypted data could be read.

Because whatever bad publicity this thread might generate hasn't significantly impacted their online business, which is booming right now. MW can barely keep up with the orders they receive now. I doubt this issue has put anything more than a microscopic dent in their sales. The 30 or so disgruntled people in this thread comprise only a tiny fraction of their customer base. If MW isn't hurting for business, they have no motivation to change anything--particularly a major CC system overhaul. OTOH, had this issue come to the attention of a large group of people (i.e., via mainstream media), they would be scrambling to fix it.

 

[the_trout]

I think they should get back into this thread with some type of statement and a "feel good" discount. Maybe only 30 people have come forward with an issue but this thread has 14,000 views. I just spent $150 with Northern Brewer that could have gone to Midwest and I'm certain I'm not the only one.

 

[NervousDad]

I think they should get back into this thread with some type of statement and a "feel good" discount. Maybe only 30 people have come forward with an issue but this thread has 14,000 views. I just spent $150 with Northern Brewer that could have gone to Midwest and I'm certain I'm not the only one.

From what I've read NB owns Midwest or vice versa ..

 

[dgrums]

I'm too lazy to read the entire thread. Can someone please count for me the number of people that have presented proof that Midwest is responsible for the fraud on their credit card?

If you haven't read the entire thread and the people's stories about their individual cases of fraud, why are you the loudest voice to say that it's mere coincidence? Nobody has claimed that they have proven that its Midwest nor has anyone said that they want something in return for the company. Not many have said that they will never shop there again. Some have even said they will continue to shop at Midwest. But the fact that all the fraud has happened in the same two one week windows and all with similar charges and all on cards that have been stored on Midwest account profiles (while the cards not stored there are fine) makes it too much for coincidence. Read these people's posts before dismissing them as coincidence.