I placed an order early Monday (830 Central Time). By late day Tuesday I hadnt gotten a tracking update, which I thought was odd even for Midwest, so I shot off a quick email. I got a response saying my order was scheduled to be sent out that day. Great! Thursday came and I still hadnt gotten an email with tracking, so I sent off another email asking for status. I fully expected to come home from work and find a package. Nothing. Odd, but not the end of the world, I figured Friday it would be there. That was the important thing, since I had taken Friday off and was planning on starting several kits I had been collecting over the past few months, including the two I had just ordered.
I receive an email on Friday stating that my order had just shipped. At this point I am pretty frustrated, since I had been told that it would ship on Tuesday. I called up and was told that my order had been printed on Tuesday but for some reason didnt get shipped. He offered to refund me part of the shipping cost, which was nice, but the bigger issue was still that my order had not shipped, and I had this on my list of things to do on my day off! Being kind of OCD, that bugged me. I sent an email thanking them for the $10 refund, but that I was still kind of frustrated. This was more for me, I didnt really expect anything to come from it, as they had already done something.
Later in the afternoon I receive an email response to my query Thursday apologizing that it hadnt gone out Tuesday and they would refund my shipping. I figured I was getting the rest of my shipping refunded, ignored it. I received a refund for the full shipping amount (so now I have received a refund for the full shipping amount AND $10). That kind of made me feel better, but at this point the damage is done. Later on I received ANOTHER email with the simple title of "FedEx Express" and a tracking number. Problem is, this isnt a tracking number to my house. So I am not really sure if my shipping was supposed to have gotten upgraded, which ultimately would have been the solution that would have satisfied me (but I dont really feel that would be a fair thing to ask from them), or they sent me someone else's tracking number in error.
That is my story, but it begs the question, what the heck is going on in Midwest's customer service department? I dont normally make a big deal about this kind of thing, but I think I am going to call on Monday and ask to talk to a manager, simply because someone should know what is going on. If that was supposed to be my tracking information upgraded, then they just gave someone else the best customer service in the world and left me out to dry, and if that was not supposed to be my information upgraded, then someone screwed up by emailing it to me.