Aircrewjoe, from the sounds of it......i think the motor may be damaged.....what it sounds like is it may have been dropped or something fell on it and tweaked the motor alignment off a bit.....when there no power it spins freely...when you put power too it the rotor is too close to one side of the field coils and its getting locked up...they usually make a humming noise. If you want to send us the pump assembly back and have Wayne go through it you are welcome to do so...we don't charge for looking

And Wayne likes to take care of the beer brewers as best he can. Id say give Wayne a call on Wednesday since he is driving up from Florida right now...(we are not working at 100% capacity yet from the new years) and he'll give you an RGA# for tracking purposes and see what he comes up with. Ive even had some good luck fixing a lot of these motors in the past.