OK...I did manage to place my order with kegconnection.com yesterday afternoon, but the process was not nearly as smooth as most of you guys experienced. They were exceptionally helpful with coming up with a customized system for me the day prior. :rockin: However, actually initiating the order was an all day affair. I left a couple of messages in the morning for the sales guy and then when I finally got ahold of him in the late morning after several attempts, he wasn't in the office by his computer, so he couldn't place the order. He asked that I call back later after his lunch to place the order. I called several times and then left a message.
I really wanted to get the order in process, so late in the day I called kegconnections directly and spoke with the shipping manager. I asked him if anyone else could initiate the order, since I was already emailed an invoice the day prior and I just wanted to pay for the items. He said that he could not run the transaction, but would be happy to start getting the components around for my system right away. He said that if I could finalize the order, there was a chance that he could get it shipped immediately. I was very pleased with his customer service and he said that either he or the owner would contact the sales guy, so that we could finalize the sale. I finally received a the call right at the end of the day and we reviewed the order and I gave him my CC and address. He said that his computer was still booting, but he would send me an updated invoice for review and a receipt to verify the order within 5-10 minutes. It's 6:00 a.m. the next morning and still no email!
Needless to say, I don't think that my order shipped yesterday and at this point I'm not even sure that the order was placed. Hopefully I receive some sort of correspondence today. I still have faith and if everything in the order comes without a hitch, I won't hold it against them.
Addendum: It's now 5:25 p.m. and still no email for order confirmation? I'm hoping that they have processed the order, but still not sure.
Addendum: Never got an email or verification of the order processing. I called today (2 days after placing the order) and spoke with the warehouse manager Josh. He found in their computer that I had an account opened, but could not find an updated invoice and said that my order was never processed and my CC was not charged. He re-did the entire order, but what a PITA!!! Not sure why they dropped the ball so bad with me, but I should be all set now....at least I hope.
that experience Sounds just about right for Kegconnection.
We have placed 4 orders with them for well over 1k$. All but our first order was incredibly painfull. Their communication is horrible. needless to say we will not be doing any future business with them.
just wanted to say you're not alone and I would NOT recommend them.
that aside your build is awesome and I really like what you have done. I am curious what kind of cost is involved with getting the wood?