kegconnection.com responsiveness?

[mleary]

I emailed a question to kegconnection customer service last wednesday about an kegerator kit I was considering buying from them. By Friday I still had not heard back. I wanted to get started on my kegerator build, so I went ahead and placed the order since they seem to have a pretty good reputation on these forums. Anyway, now it's Tuesday and I never received a response to my original question or even an order confirmation. This seems really strange, I think every time I have ordered anything online the company always sends an automated email confirming the order.

Anyone ever had any problems like with them?

 

[mullenite]

Have you tried calling him?

 

[Shooter]

They sometimes don't get to emails quickly, but, I understand, they are very responsive to phone calls. My third order from them arrives today. I've never had an issue with them with any of my orders. I usually don't get an email until the order ships and they include the tracking number. I think you're fine, but can always give them a call if you're concerned.

 

[arturo7]

They are top notch in my book.

 

[mleary]

Ok, thanks. I'll try giving them a call this afternoon.

 

[KillerKellers]

They rock.. but I did have some slow response during flu season and everyone was out. A phone call was answered right away though. Good luck on your new gear!

 

[MadHopper]

As others have mentioned - better to call them. I did not get a reply on my first e-mail either, but they were very responsive after the call.

I am not sure why you haven't heard back about your order. They don't usually send you an order confirmation by e-mail - you can check that by logging in at their site. They do however let you know when the order is shipped, along with tracking number etc.

 

[Jewrican]

they were great when i called them on recomendations for my setup. VERY happy with them

 

[buzzkill]

they will not answer a E-mail most of the time...but if you call them you will love them. :rockin:

great guys

 

[mleary]

They ended up emailing me back yesterday, and my order shipped already - so I'm happy

 

[th767]

These guys are great! I called them last Friday, later in the day and left a message. The called me back promptly and helped me figure out a problem I had with my new toy! Thanks guys!