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is there Homebrew supply store etiquette?

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I have only been to 3 or 4 HBS but without exception all the proprietors have bent over backwards to help me to the point of offering wines or brews they had made from kits they sell. Not once have I had a neagative expirence. I make it a point to check out the HBS in places I travel to ie. Louisville, KY, outstanding HBS there, Columbus, GA, Jacksonville, FL.
 
Chimone said:
my LHBS is online. Not too bad, I usually get everything the next day. But my computer screen never talks down to me so I guess I can live with that. It does suck to need something and just not be able to get it until tomorrow though.

What online retailer do you use? (If you can post it in the forums).

Thanks
 
I am on a first name basis with both of my lhbs. I go to buy and often stay to chat all the while respecting the other customers right for access to the salesperson. When they are free to talk, we chat. I do get great service from my lhbs and anything they don't carry I can order and have shipped to me via one of their orders, free of charge. A service I don't abuse, limited to what it is.

I work in a service trade and if I treated customers like that, well I guess I'd lose my job. Besides, life is too short to be cranky all the time. Could be he was having a bad day and although he shouldn't have showed that to you, you could have tried to brighten his day with a little humor. Sometimes that do work, even for a little while. This approach just might make you a friend in your lhbs.

Cheers
 
When first visited my shop the owner seem more interested in surfing the internet than providing sales attention. This happened to be the case on my 2nd visit as well. The owner also doesn't have alot of his stuff marked with prices so it forces you to ask. At a times he seems to get defense after he gives you the price, as if he has to justify the price.

On my third visit, he recognized me and seemed happy to break away from the computer to chit chat. Since then he's really talkative as if nobody has been there all week. I like that though.

He seems to have hang ups on his prices, hates to have people haggle over them. He said this on more than one occasion. He claims to loose a lot of business to the internet and I believe it too. I prefer going local over shopping the net. I hate to pay for shipping.

He claims its hard to stay open, and is barely making it. I hope that's not true. This place is the only one around w/o a several hour drive.
 
It's pretty bad when someone walks in the door, the first thought of the employee is "Fricking Customer".

When that attitude prevails, things head south pretty fast. If it was the owner, then he's in the wrong business. If it was an employee, then he needs an attitude adjustment or the boot.

Customer is King. It's good to see that most of the LHBS talked about here know how to appreciate folks who bring business their way.
 
I find my LHBS helpful and knowledgeable. They don't offer samples of beer but always encourage me to actually eat some of the grains I'm considering using and usually give me welcome input on any recipes I come up with. Their prices are actually pretty good on the ingredients though they've raised them a bit as of late. Prices on the equipment are another story but hey, my folks run a small local business so I'll bite the bullet and spend a bit more because I know how sh!tty it is to lose business to internet retailers and Walmart/HD type stores.


ryanme said:
I have three questions that I could use some answers to.

I was reading a thread on these forums about wheat beer not needing a secondary fermentation. is that true? If so is that for all grain only or does that go for extract brewing too?

Question 2 What is a good (hopefully simple) starter beer?

question 3 Do different beers have different ferment durations?

1. I think I recall that thread and the logic there is that secondary fermentation and aging really help the clarity of the beer. Good presentation does matter and it is nice to not have a crapload of stuff in the bottom of your bottles when you go to pour a glass. Since wheat beer is naturally cloudy you could skip the secondary because you're not worried about clarity. The problem I see with this is that the best part about using a secondary is, in my mind at least, the aging of the beer. Contrary to the crap budweiser would have you believe, real beer actually tastes much much better after a couple weeks or even a month or three of aging. You don't want to let the beer sit for extended periods of time on the trub/yeast cake so aging really isn't possible without a secondary. So, you could do without a secondary quite easily regardless of style but it's one of those things that noticeably improves your beer.. plus it'll allow you to dry hop your beer. If you're just starting then do without but if you like the hobby then it should definitely be at the top of your upgrade list.

2. If you're brewing from extract then they're all pretty much the same. One thing I would caution you against are lagers - you'll need additional equipment (lager chest) and the yeast easily create buttery off flavors (diacetyl) that really stand out against the clean, dry flavor of a lager. You should make a beer that fits with the style you like. You can make a light tasting ale that is very similiar to lager if that's what you like... it's really up to you. Any off flavors will be better hidden by a darker, heavier tasting beer such as a stout but you'll quickly find that brewing is really really simple and fool proof especially if you're using extracts. Belgian wheat beers take a bit of know how since you'll probably be spicing them with coriander and orange peels and maybe even lemon or cumin - it's easy to overdo the spices. Likewise a Hefeweizen (very tasty) uses a special yeast strain to create those funky flavors and the yeast will very easily create overpowering banana, bubble gum, and/or clove flavors if you don't watch the fermentation temps closely (keep it cool).

3. They'll all ferment at pretty much the same rate. Lagers take substantially longer and involve addition steps that are, IMHO, not worth the extra labor for a product that I find to be no better than a good ale (personal opinion here). Darker beers and higher ABV batches benefit more from aging than do light beers. A good general rule is 1-2-3: 1 week in primary, 2 weeks in the secondary, and 3 weeks in the bottle. Of course you could just leave it in the primary for 2 weeks and then bottle and, if you keep the bottles warm, it could be lightly carbonated and drinkable in as little as a week (again, aging would really make it taste surpisingly better).
 
gruntingfrog said:
RYANME,

Where do you live? You'd be surprised, there may be someone here that lives near you that could recommend a home brew store.

I am a big fan of the local home brew store simply because my experience with HomeBrew Headquarters in Richardson, Texas has been so incredible. Every time I go in to get something they give me tips for how to use it, things to watch out for, etc. If I have a question they are quick to answer.

However, if you're not getting that sort of service then don't go to the LHBS.

i will definatly second that, the store owner is the best at homebrew headquarters!!
 
I don't have a per se LHBS, however there is a liquor store in town that stocks the basic equipment and a few ingredients. They guys that work there are nice enough, but don't really seem like they are homebrewers. I bought a hydrometer there this week, but they didn't have a test jar for it and I wanted a vessel that wouldn't waste an overly large amount of brew. I think I recall the guy telling me I could order one online. I thought to myself, "Yeah, for $3.00 and pay that much in shipping to get it." Its nice to have a store like that around, so I can get something in a pinch, and that's why I try to keep buying stuff from them, but its not the best place ever for an LHBS. Fortunately, I did find that a rather large and tall rain gauge makes a good test jar at the hardware store.

Yeah, gun shops are definately that way. There are a couple of shops that I know of that have some know-it-alls in them.
 
BrewProject said:
i'm pretty new at this, but my LHBS guys seem to go out of their way to help.

They even gave me a business card and told me to call if i had any questions before, during or after the brew.

Same thing here. When I bought the stuff to brew my first beer, the guy at the LHBS told me to call him if I had any questions and he'd be more than happy to help...kind of like beer tech support, only the people on the other end speak english as a first language.
 
while i've never had a "bad" experience at my LHBS, i used to notice negative body language during my early days whenever i was in a rushed mood or asked a lot of questions.

i think the life of a LHBS employee is pretty laid back and they pick up on anxiousness. it only makes it worse when you are a newb. like a city slicker going into some laid back country town.

trouble is whenever i go to my LHBS i usually have my son with me, or my wife is waiting impatiently in the car. now she says "no talking to them!" just get what you need!
 
ryanme said:
I went to buy a starter kit from the homebrew store in my town. The store employee seemed rather cranky with my questions. I waited patiently for 30 minutes while she helped 2 other people. I didn't touch anything. I basically looked over book shelves, to see if there was a brewing book I wanted to buy. When I finaly got service. The employee seemed rather annoyed when I asked about a ballpark figure on startup equipment and an easy recipe kit. The way the employee was acting, I must have done something wrong, to have the person making it pretty clear they didn't care about my business.



When i went to mine the guy seemed pretty nice, she was just having a bad day forget about it.
 
It seems like alot of the people who own brewshops must also own gunshops! Anyway, any store owner who acts like an ******* to me does not get my money unless I am truly desperate. If I have time, I will hang around the store for a little bit and bother the the SOB with alot of stupid questions. :D
 
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