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squatch does as squatch does.. don't question
 
Do people feel the new system makes things go faster? The environment is definitely more enjoyable, but I went a couple weeks ago and it took them 2+ hours to serve 26 people (walked in at 11:20 and they were on #10, my ticket was #36). At Treehouse/Trillium they serve 50+ people an hour. Any thoughts on what accounts for the difference?
 
Do people feel the new system makes things go faster? The environment is definitely more enjoyable, but I went a couple weeks ago and it took them 2+ hours to serve 26 people (walked in at 11:20 and they were on #10, my ticket was #36). At Treehouse/Trillium they serve 50+ people an hour. Any thoughts on what accounts for the difference?

that is the going early tax. always takes longer.
 
figure many of the people bothering to show up early are also trying to get fills of many of the same beers. since they don't have multiple taps, if everyone wants s&s4, it'll take longer
 
Do people feel the new system makes things go faster? The environment is definitely more enjoyable, but I went a couple weeks ago and it took them 2+ hours to serve 26 people (walked in at 11:20 and they were on #10, my ticket was #36). At Treehouse/Trillium they serve 50+ people an hour. Any thoughts on what accounts for the difference?

Plenty of differences between the locations.
Hill has bottles (up to 8 options at times), merchandise, growler fills (with usually 10 options), and now a separate tasting room with full pours and flights. Once the growler line gets long, people bail and go bottles only. Then someone who was filling growlers stops that to take all the bottles only orders and expedite those orders as then the order cards being processed slows down. Typically though, it's 3 minutes an order. Also, two plus weeks ago was full on tourist season where 80%+ of customers are new customers who aren't sure what they want and don't know the difference between a growler and bottle.
 
Not to mention all the Polar Bear mules. I dare you to call out one of them for cutting.
 
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