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Hey chicompany where's my parts ?

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I own a pico brewery in Alabama and have ordered a couple of times from The Chico co. and had great experiences both times.
Just recently, I bought a carbonator keg lid with stone from them for our homebrew club, and when it arrived, it was missing the 1/4" swivel connector from the bag. I sent an email and within a few days, I got the part, no problem.
I have dealt with several poorly run businesses in this line of work and I can say that from my experience, they are as good as they get.
thanks again for my customer service,
Derrell Winowich
Chattahoochee Brewing Co.
 
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