Brewmasters Warehouse

[r2eng]

I don't care about late, I was notified in a timely manner.

I do care that it's "tough crap" about crushing a bunch of grain that I am not using for awhile.

 

[bottlebomber]

I don't care about late, I was notified in a timely manner.

I do care that it's "tough crap" about crushing a bunch of grain that I am not using for awhile.

Stick it in the freezer. I've kept crushed grains in the freezer for months with no noticeable decrease in quality.

 

[MalFet]

I don't care about late, I was notified in a timely manner.

I do care that it's "tough crap" about crushing a bunch of grain that I am not using for awhile.

Did you ask them to replace it?

 

[Nateo]

I've been ordering from a bunch of different places lately. In the last month I've used Midwest, Northern, AHS, and Brewmaster's for the first time. I've used Rebel in the past. From my experience:

#1 AHS and Rebel - shipped really quickly, everything was perfect.

#2 Northern - Shipped a little slower than AHS, but only maybe a day or two longer. Order was perfect.

#3 Midwest - shipped out quickly, with 1 wrong item, but they were apologetic and sent out the correct item promptly, and told me to keep the mis-shipped item for free.

#4 Brewmasters - out-of-stock of half the order, they did send out the half they had in stock at no extra charge, and sent the rest of the order when they got it in stock. I ordered on Saturday, and didn't hear from them about the out-of-stock items until late Monday.

I just placed another order on Wednesday, and the order is still "pending" today on Sunday. I won't need the stuff for a week or so, but compared to every other vendor I've used it's not great. I'm not really sure I'll be using them in the future. I know they're the cheapest, but at this point I'd rather pay more and not worry about whether my stuff will arrive when I need it.

 

[Nateo]

I definitely won't use Brewmaster's again.

Still no word on my order today (Monday, order placed on Wednesday). I called them to check on it. They're out of the yeast I ordered, again. They offered to sub a different strain, but didn't seem apologetic, or seem to care about the delay.

I own a retail store that does a lot of mail order. What I expect from myself:
1) Every order is a rush order. It shouldn't take me longer to pack and ship your item than it takes FedEx to drive it to your doorstep.
2) It's called "flat rate" shipping, not "cut rate" shipping. See #1
3) Communication is prompt. I wake up at 5am, start answering emails. I answer emails all day, and then all evening until I go to bed around 10pm. I don't think it's acceptable for someone to wait more than a day to hear back about an out-of-stock item or some other delay or issue with an order.
4) If I drop the ball on 1-3, I apologize. Apologies are free, and are usually all people need anyway.

If a vendor can't live up to the standards I set for myself, they don't deserve my money.

 

[BWN]

I placed an order with them recently and when it came some of the items were damaged. I sent an email at 6:45am and they replied to me at 10:16 am. They apologized, offered a solution and made it right. I feel that this is excellent customer service and they have kept me from going somewhere else with my business.

 

[theDeutscher]

Hey, Ed. Do you know if you'll be getting any Amarillo any time soon? Thanks!

 

[Brewmasters Warehouse]

Hey, Ed. Do you know if you'll be getting any Amarillo any time soon? Thanks!

Amarillo is pretty much impossible to find and we sold out of what we had in stock.

Sorry,

Ed

 

[MrNic]

Hey Ed,

I just wanted to let you know that this is the second time I've placed an order for something that was in stock on the website only to find out that it wasn't in stock. I strongly suggest keeping the website updated so that out of stock items can't be ordered.

Thanks,
Nic

 

[Poobah58]

Gotta vent some steam. Getting ready to brew Friday night and while getting my ingredients together I noticed my 3# jar of LME has mold in it. WTF? Got it from Brewmaster's Warehouse about 7 weeks ago. Looks like they package it themselves. They put 3# in a quart jar. That's about half full. That's a lot of O2 for the bugs to breed. I'm guessing their sanitary practices leave a little to be desired. Anyway, I sent them an email and hoping they do the right thing....

 

[passedpawn]

Skim the mold off the top and use it. I did exactly that once. It was in a big stout though, so if there were any off flavors it was masked.

 

[knotquiteawake]

7 weeks ago? Did you refrigerate it? Did the package not say "perishable"? I always figured you only had a couple weeks to use liquid extract if you were ordering like that. Maybe 4 weeks if you keep it in the fridge. Forest from AHS usually says if you are going to keep the LME for more than a week to put a thin layer of vodka over the top and pop it in the fridge.

 

[passedpawn]

BTW, mine had 3 years in the cabinet before I opened it and saw the mold.

 

[Poobah58]

7 weeks ago? Did you refrigerate it? Did the package not say "perishable"? I always figured you only had a couple weeks to use liquid extract if you were ordering like that. Maybe 4 weeks if you keep it in the fridge. Forest from AHS usually says if you are going to keep the LME for more than a week to put a thin layer of vodka over the top and pop it in the fridge.

If properly bottled it should last indefinitely. Breiss says use it within 24 months!

 

[CGVT]

I just want to give props to Brewmaster's Warehouse(again).

I placed an order for two recipes yesterday at 1:18 EDT. When I got home from work today it was sitting on my porch.

Great service. Great prices.

 

[stratslinger]

Yeah, I just ordered another recipe from them last week. To be honest, I had a little trepidation after my past few experiences - but this time around they shipped immediately without any problem or need of intervention, and I'll be brewing later today. Here's hoping it's an indication they've corrected whatever temporary issues they were experiencing before! Their crush has always been consistently good, their prices great, and I'd love to be able to continue to rely on them!

 

[CGVT]

There was a time a while back that they were having trouble getting orders out, but that has been straightened out. My orders are almost always filled and shipped the day I order and because I'm only one state away I usually get them within two days, sometimes the next day.

 

[Cpt_Kirks]

Ed,

Would it be possible for you to stock pure (100%) wheat LME?

Does anybody even make pure wheat LME or DME?

 

[Brewmasters Warehouse]

Ed,

Would it be possible for you to stock pure (100%) wheat LME?

Does anybody even make pure wheat LME or DME?

I have never seen 100% Wheat LME available for sale. Not sure why it is mixed, other than most people mix would mix the Wheat LME with a light LME when they brewed anyway.

 

[Cpt_Kirks]

I have never seen 100% Wheat LME available for sale. Not sure why it is mixed, other than most people mix would mix the Wheat LME with a light LME when they brewed anyway.

I make a very nice 100% wheat hefe, but have to do it all grain. In the summer, I tend to mostly just brew with extract.

It would be nice to be able to either use pure wheat, or mix the pure wheat with say, Munich extract.

 

[Brewmasters Warehouse]

I make a very nice 100% wheat hefe, but have to do it all grain. In the summer, I tend to mostly just brew with extract.

It would be nice to be able to either use pure wheat, or mix the pure wheat with say, Munich extract.

Yeah that would be nice. I am all about flexibility and being able to get customers exactly what they want, but I don't make the extract.

 

[FullDraw]

I'd like to offer an unsolicited praise to Brewmasters Warehouse.

I've gone with you off and on the past 3 years. You started strong and competitive, and then there was a period where I had multiple orders messed up.

I'm extremely pleased that it seems you have righted the ship.

My past 2 orders have been exceptional with regard to accuracy and speed to me. Email notifications have been good and packaging has been great (haven't had a broken hydrometer yet)

I don't always make it easy for them, Crush this but not that, and adding extras to my order at times.
It's all turned out very well.

I'm already getting my next order together...

 

[Brewmasters Warehouse]

Thank you very much. We did have some troubles for a while when we were breaking in some new employees, and getting used to the much larger influx of walk in customers. It was merely growing pains and not a reflection on how I want us to do business. I am glad that you are a happy customer.

 

[scottvin]

I too have a good story. I ordered a Crankandstein mill from them and the 3/8" shaft model I chose was back ordered but offered to send me the 1/2" at no extra charge. I too will shop from them again!

 

[dford]

I placed an order with Brewmasters Warehouse yesterday around noon and received it this morning in less than 24 hours. You can't ask for anything better than that. Good prices and good service is what you can expect when you order from them.

 

[dford]

Brewmasters Warehouse is my LHBS. Even though I live over 170 miles away and never set foot in their store , I still consider them my LHBS. For the cost of there shipping I can't drive to my local town and back. The last two orders I placed were shipped same day and I received them the next day. Thanks so much for excellant customer service !!!

 

[Brewmasters Warehouse]

Fresh Hop time. Check them out and get your pre order in.

http://www.brewmasterswarehouse.com/miscellaneous/fresh-hops

 

[pjhalifax]

Just wanted to drop in and mention an extra-speedy order and good service all-around. I placed my order Friday afternoon and was surprised by the FedEx delivery Saturday morning (with the standard shipping option). I didn't expect the order to ship until early next week...the quick turnaround allowed me to move my brew day up to today. Always a good thing!

So thanks for the quick work at the end of the day on Friday -- it's much appreciated and I'll definitely order from you guys again.

 

[63belair]

Throwing my 2 cents into the mix, I recently placed an order with Brewmasters Warehouse and couldn't have been more pleased. I placed an order online late on a Thursday, and received a call from them that night saying that they were out of stock of an item I had ordered (10" funnel) but offered to upgrade me to a more expensive option at no cost, which I gladly accepted. My order shipped that night and was waiting on at my front door 2 days later.

I appreciate the great customer service and quick turnaround, and will definitely be doing business with them again in the future.

 

[Brewmasters Warehouse]

Thank you very much!

Ed