Brewmasters Warehouse

[Hugh_Jass]

All is well here. FF V.10.0.2

 

[ITHZ]

This is what I am getting at home and work.

 

[Mysticmead]

This is what I am getting at home and work.

I checked on my PC using Chrome browser.. looks normal

 

[JohnnyO]

Just saw my favorite words on the fedex site:

"On vehicle, out for delivery."

Thanks for the quick shipment guys!

And I was having that same issue in the last two nights with the size of the picture. Haven't checked again.

 

[ITHZ]

I checked on my PC using Chrome browser.. looks normal

I'll check with Chrome. Don't know why this just started happening?

 

[ITHZ]

I'll check with Chrome. Don't know why this just started happening?

Don't know why, but with Chrome it is fine. IE, still messed up.

 

[Mysticmead]

Don't know why, but with Chrome it is fine. IE, still messed up.

yeah it's messed up in IE... there's another reason to not use IE

 

[Whippy]

I went to BMW last night using Chrome and it was messed up there as well. ...strange

 

[rasherb]

BMW: Great store, Great service, Great people,......Packing Peanut Nightmares.
They are my #1 store and have worked hard to earn it. I just wish I had something productive to do with all those packing peanuts....

 

[SweaterMonkey]

I'm a big fan of BMW. My personal experience with them has always been positive. I will keep coming back to them everytime.

 

[blip01]

Placed 2 orders recently, first shipped in 2 days, second one shipped next day!

 

[Brewmasters Warehouse]

yeah it's messed up in IE... there's another reason to not use IE

Although I agree that I dislike IE a lot, but the site should still work in IE. The webguys got this straightened out so if you have any other problems please let me know.

Thanks,

Ed

 

[Hulud]

yeah it's messed up in IE... there's another reason to not use IE

Lol

But I ordered last night on ie and just picked it up

 

[gtlaw10]

never had a problem accessing the site with firefox

 

[pinback]

for how long with the brewmasters special shipping be active? please say at least the next two weeks?!?

 

[Mysticmead]

for how long with the brewmasters special shipping be active? please say at least the next two weeks?!?

that's their normal shipping... $6.99 flat rate

 

[scottvin]

how quickly do they ship? placed an order today and would love for it to get here by saturday.

 

[pinback]

I'd say its possible you'll get it by then. I think mine took 4 days from order to door. But then, I'm a little bit closer than you.

 

[tennesseean_87]

You can find Fedex timetables that will give you the transit time, but that depends on stock, etc. I just placed a huge order and it took a while because a few items were OOS, but otherwise it was great. I'll order again when I use all this up.

 

[scottvin]

You can find Fedex timetables that will give you the transit time, but that depends on stock, etc. I just placed a huge order and it took a while because a few items were OOS, but otherwise it was great. I'll order again when I use all this up.

I see, so they don't show if an item is out of stock on the website?

 

[SaevaVeritas]

I am wondering the same thing if I place an order are they going to have all the hops I order?

Perhaps some input from the OP?

I see, so they don't show if an item is out of stock on the website?

 

[cwheel]

BMW does a ton of business both in store and online. You might place an order on line, but before they get a chance to package it, a specific item may have sold out either in the store or in a previous online order. However, they usually always contact me within a day or two if there is an item out of stock. They also get shipments fairly regularly to replace OOS items. They'll ship all of your in-stock stuff and then send the OOS item(s) afterwards at no cost to you.

 

[BlindWillieBrewer]

Done business with BMW several times. Great service!! Recommend them to everyone. Especially in the southeast. I ordered yesterday & received an email at 5:30 that the yeast strain I ordered wasn't available. So I called 10 minutes before the store was due to close & they changed the yeast strain (per my wish), sent it out last night, and received the package this morning. Being in state helps... But anyone in the Southeast should receive their order with 2 days with the flat rate (fedex ground) shipping BMW offers. Thanks guys!!

 

[Brewmasters Warehouse]

how quickly do they ship? placed an order today and would love for it to get here by saturday.

Looks like it shipped out today. Based on my best guess for transit time it should be there on Thursday. Friday at the latest.

Ed

 

[pinback]

Can you guys offer a whole sack of grain for sale? I've noticed that some other places are now selling 50lbs of 2row with a flat rate shipping, and just curious if you guys can do that?

 

[bottlebomber]

The only people I know of doing that are 50poundsack,

 

[scottvin]

Looks like it shipped out today. Based on my best guess for transit time it should be there on Thursday. Friday at the latest.

Ed

Thanks Ed! Too bad I missed that code.. hopefully you will still have it when I place my next order!

 

[Brewmasters Warehouse]

Can you guys offer a whole sack of grain for sale? I've noticed that some other places are now selling 50lbs of 2row with a flat rate shipping, and just curious if you guys can do that?

Yes we sell full sacks of grain all the time. Just add the full sack amount into your cart and we will take care of the rest. All of the base grains have the full sack weight listed in the product details.

Thanks,

Ed

 

[Jukas]

I've ordered twice now from BMW and while I can't fault their products, pricing or flat rate shipping, I will say their customer service leaves quite a bit to be desired.

1st Order was placed on Dec 28th I called on Jan 2nd to see if I could add a few items to the order since the order was still in pending status. The warehouse guy who took my call immediately launched into how backed up they were and orders weren't likely to process until that week. Once I told him I was calling to add to the order he was glad to help me. They did add the extra items to the order, but to this day the order # was never updated, nor was a new order # added making it impossible to cross reference against my CC statement. I was also told the flip top bottles I ordered were out of stock for a week or so and would be shipped separately.

I was sent three tracking #'s for the rest of my first order, which went to three different states. I emailed BMW and Steve confirmed he had sent me the wrong tracking #'s by accident and got me the proper ones.

I had no further update on the case of flip top bottles so I emailed on the 17th asking if they were back in stock yet. When I had no response to that email I emailed again on the 22nd and got a reply on the 23rd that they had shipped with a tracking number.

2nd Order - I ordered a blichmann 15g brewkettle, blichmann burner & a 50' immersion chiller and all grain order on Feb 13th. The non blichmann stuff shipped on the 16th and I had it by the 22nd. I saw a second tracking # in my order history that shipped on Feb 28th (in line with the 1-3 weeks for delivery from Blichmann warning I saw on the site) however when it arrived today I found it was only the burner. I emailed BMW and was told that the brewpots are now delayed until sometime in April.

Needless to say this is incredibly frustrating, to have placed an order for an item that was in stock at the time, now to find out I won't have it for over 45 days from the original order date.

To sum up my experiences with BMW.

PROS:

Good selections
Good pricing
Flat rate shipping

CONS:

Lack of automated notification systems - I shouldn't have to guess when to log in to my account to find a tracking #, nor should I have to be the one to inquire about now out of stock items. It's obvious that expecting employees to trigger actions to notify buyers isn't working.

Substandard customer service - Ties into above. There are too many vendors who do it really well (Amazon, B&H, Newegg) for it to be acceptable for the buyer to have to chase down the vendor for information about their order.

No Real Time stock notification - It's 2012, I don't think it's an unrealistic expectation for websites to accurately show when an item is or isn't in stock. Even if that can't be accomplished, I'd settle for a vendor initiated email notification when an item has been backordered

Perhaps BMW is a victim of the Amazon age, a company that does it right on so many levels that their buyers come to expect top tier customer service. Will I likely order from BMW again? Probably, but it will be limited to ingredients and other low end dry goods that aren't time sensitive.

 

[NuclearRich]

I see that there is the Hop RHIZOME preorder going on. It says up to March 1st to preorder. Does that mean I can just order now that it is past march 1st and it will ship with my order?