Brewmasters Warehouse

[LVBen]

I'm sure a lot of it just has to do with the geography of UPS routes, etc.

Agreed.

 

[MrNic]

Hey Ed, I ordered some stuff 2 days ago and I haven't received an email or anything about it. I got shipping confirmations for my first two orders the same day I ordered them so I thought I'd ask what's going on.

 

[bovineblitz]

Hey Ed, I ordered some stuff 2 days ago and I haven't received an email or anything about it. I got shipping confirmations for my first two orders the same day I ordered them so I thought I'd ask what's going on.

You could just email BMW directly.

 

[Jewrican]

You could just email BMW directly.

+100000000

I never understood how this thread turned into a customer service center. I dont understand why people air dirty laundry (all of which is handled professionally and resolved appropriately) in a public manner puzzles me.

 

[MrNic]

You could just email BMW directly.

I did. I haven't received a response.

 

[bovineblitz]

I did. I haven't received a response.

It's the weekend.

 

[Brewmasters Warehouse]

Hey Ed, I ordered some stuff 2 days ago and I haven't received an email or anything about it. I got shipping confirmations for my first two orders the same day I ordered them so I thought I'd ask what's going on.

It is most likely going to ship out today but I will know more when I get to the store. I am sure you will get a response to your email as well once we get things rolling this morning.

Thanks,

Ed

 

[nate0729]

Just got my second order from BMW. Ordered tues at 4:00pm. Arrived thurs. Outstanding! First order was the same. Will be placing all orders from them from now on. Saving me tons of money & time driving.
Thanks
Nate

 

[hawgwild81]

I have to agree with everyone. I've always got great service from them. I've even gotten a phone call when something on my order was out of stock. Their prices are great and shipping is fast too. I placed an order yesterday and according to fed ex it will be here Saturday. Can't wait to brew on Sunday. Thanks BMW!

 

[Brewmasters Warehouse]

Just a quick inventory update. We received lots of NZ hops in this week. Including Nelson Sauvin.

I also wanted to remind everyone that Fresh Hops are back and the preorder period ends soon.

http://www.brewmasterswarehouse.com/miscellaneous/fresh-hops

Thanks,

Ed

 

[flipfloptan]

Ed,

Being a business person myself, I just want to say it is refreshing when a company gets IT.

You guys do. I ordered the Payback porter AG sale recipe and asked for the dry yeast instead of liquid.

To my suprise while I was looking at my bank account you credit my account for the difference in liquid vs. dry yeast pricing on an already great priced recipe. I did not ask or expect this credit to my account.

Thank you for great customer service and going the extra step.

In my business book there are two things that seperate a business.

1. Going the extra step on your own
2. Be upfront and admit you did something wrong and make it right. Good companies get it right 98% of the time. What the company does on the other 2% is what matters.

You guys do both of the above well.

Cheers to many more orders.

Michael

 

[mikeysab]

Ordered 2 payback porter kits, and some other ingredients. Can't wait to brew again. Thanks for a great price on the kit, Ed.

 

[Brewmasters Warehouse]

Ed,

Being a business person myself, I just want to say it is refreshing when a company gets IT.

You guys do. I ordered the Payback porter AG sale recipe and asked for the dry yeast instead of liquid.

To my suprise while I was looking at my bank account you credit my account for the difference in liquid vs. dry yeast pricing on an already great priced recipe. I did not ask or expect this credit to my account.

Thank you for great customer service and going the extra step.

In my business book there are two things that seperate a business.

1. Going the extra step on your own
2. Be upfront and admit you did something wrong and make it right. Good companies get it right 98% of the time. What the company does on the other 2% is what matters.

You guys do both of the above well.

Cheers to many more orders.

Michael

Thank you very much.

Ed

 

[Hulud]

I love BMW. I think I stop by their storefront about once a week to pick up some new ingredients. Everyone there is extremely friendly and helpful. I love the fact that I can order online and pick up at the store so I do not have to waste a trip if they dont have an ingredient in stock at that particular moment. If they do not they will call me to let me know which is awesome.

 

[LVBen]

Hey Ed, I am looking for a #2 rubber stopper, and it looks like you don't have any.

 

[Brewmasters Warehouse]

Hey Ed, I am looking for a #2 rubber stopper, and it looks like you don't have any.

We do have them. in drilled. Order a #3 if you do not see the #2 on the site and put in the special instructions that you want a #2 and we will make sure it gets in there.

Thanks,

Ed

 

[twanger1994]

Do you have a email list. If so could I add my email address. [email protected]

Thanks

 

[Brewmasters Warehouse]

Do you have a email list. If so could I add my email address. [email protected]

Thanks

Yes and done.

Thanks,

Ed

 

[andrewcoopergt]

I would also love to be on your email list if you dont mind...

[email protected]

 

[Brewmasters Warehouse]

I would also love to be on your email list if you dont mind...

[email protected]

No I don't mind.

 

[geneb]

We do have them. in drilled. Order a #3 if you do not see the #2 on the site and put in the special instructions that you want a #2 and we will make sure it gets in there.

Thanks,

Ed

Gah.. Wish I had known that when I placed my order on Monday. I was looking for #2 drilled stoppers but didn't see them on the website.

Do you carry Belgian corks and cages as well, by chance?

Still.. Got my order today. Very happy with it and the service I have always received from BMW. I've gone without the corks and cages simply because I don't want to order from anywhere else.

 

[Brewmasters Warehouse]

Gah.. Wish I had known that when I placed my order on Monday. I was looking for #2 drilled stoppers but didn't see them on the website.

Do you carry Belgian corks and cages as well, by chance?

Still.. Got my order today. Very happy with it and the service I have always received from BW. I've gone without the corks and cages simply because I don't want to order from anywhere else.

Sorry about the #2's.

No cages and corks at this time but that will change here pretty soon.

Thanks,

Ed

 

[_JP_]

No cages and corks at this time but that will change here pretty soon.

Thanks,

Ed

I'll be in for a couple of those. I'd love to use all those empty cheap champagne bottles I've been saving for some reason.

 

[Town9]

I just received my Brewmaster's Warehouse shipment in less than 29 hours! (using the $6.99 special) I even asked for the grains to be crushed and separated, and all was done perfectly. Thanks a low BMW, I'm impressed again!

-Ben

 

[NuclearRich]

I'll be in for a couple of those. I'd love to use all those empty cheap champagne bottles I've been saving for some reason.

ditto!

 

[WestCoastHopper]

Ed,
From your website it looks like you might ship to Canada now. Is this true, and can you give me a rough estimate on shipping a standard sized AG recipe to Victoria BC?

Cheers!
WCH

 

[Brewmasters Warehouse]

Ed,
From your website it looks like you might ship to Canada now. Is this true, and can you give me a rough estimate on shipping a standard sized AG recipe to Victoria BC?

Cheers!
WCH

Rough estimate is between 25-35 if it fits in a USPS flat rate international box.

Thanks,

Ed

 

[Brewmasters Warehouse]

Candi Syrups are back and hopefully with this new supplier we will have them for good. Time to brew some Belgian Beers!

Candi Syrup

 

[kcross13]

Just got my order within three days. awesome service. Thanks

 

[orangehero]

If possible, you should consider also carrying D2 syrup from Dark Candi, Inc. for Belgian beers. I find the D2 and D-180 to be quite different, with the D2 having a distinct smoothness, while the D-180 is a little acrid and burnt.