Brewmasters Warehouse

[Brewmasters Warehouse]

I read the reviews here and hesitated previously to buy as I am not good with change, but I placed my first order through BMW last night. I bought a brewbuilder weizenbock and one of the pre-built Hefeweizens. I look forward to getting these on the door. The site seems really well done, and the shipping price was phenomenal. Here's to hoping I found a new online supplier.

I am glad you gave us a try. I am confident that you will be pleased with everything.

Thanks,

Ed

 

[kmcrofton]

Ed,

Do you have a physical store in Atlanta where I could come buy some bulk grain?

Not sure if it was asked the 40 pages of posts on your thread, I couldn't find it.

Thanks,

 

[thedude123]

Thanks Ed got my QD yesterday.

 

[Brewmasters Warehouse]

Thanks Ed got my QD yesterday.

I am glad that you will be brewing it up this weekend.

Ed

 

[HopTrap]

Ed, Very happy thus far. The yeast I chose was out of stock so I had a message when I got home and the message even included a suggested sub. Called at 9 or so at night and actually talked to someone (maybe you?) and the package went out this morning. Very impressed. I have had orders that were fully in stock take longer from other stores. Thanks for the great service!

 

[Donner]

Again, i've said it before, Ed is the man. I am not putting down other vendors. There are great ones out there and i've had good experiences with them, but Ed is really, really working hard on improving his business. I keep thinking of trying out other people, but when i see that an order i placed at 9 pm was ready for shipment an hour later and on my doorstep the day after it ships... i can't help but keep giving him my business.

 

[Brewmasters Warehouse]

Again, i've said it before, Ed is the man. I am not putting down other vendors. There are great ones out there and i've had good experiences with them, but Ed is really, really working hard on improving his business. I keep thinking of trying out other people, but when i see that an order i placed at 9 pm was ready for shipment an hour later and on my doorstep the day after it ships... i can't help but keep giving him my business.

It is comments like this, and the many loyal customers that make all of the long nights worth it.

Thank you to everyone that supports us,

Ed

 

[Blindguardian]

All I have to say is WOW!!!!!!!!!! You have the fastest shipping I have ever experienced with an online order from anyplace!!!!!!! Thanks Ed! I placed an order for a Barley crusher and your Haus Pale Ale and I received the order today May 8th and I placed the order on May 6 late night. Now that is what I call fast and to boot the shipping cost was only $6.99 and the order arrived in perfect order!

You have a customer for life and will be my first choice for all my brewing needs.

I would like to suggest that you start to carry Fermcap-S as I had to go some other place to get that and had to order a few more items so my order would be more then the shipping cost . I now feel so ashamed that I had to do that.

 

[Brewmasters Warehouse]

I am glad you were happy with everything. I am working on getting the Fermcap-S in home brew sized bottles.

Ed

 

[Brewmasters Warehouse]

I would like to suggest that you start to carry Fermcap-S as I had to go some other place to get that and had to order a few more items so my order would be more then the shipping cost . I now feel so ashamed that I had to do that.

I have some Fermcap-S coming in and should be on the site by the end of the week.

I also will have a Yeast Starter category added. With stir bars, stir plates, and flasks of various sizes.

 

[avaserfi]

I have some Fermcap-S coming in and should be on the site by the end of the week.

I also will have a Yeast Starter category added. With stir bars, stir plates, and flasks of various sizes.

Have you considered getting water additives? That would make you a one stop shop for me.

 

[Brewmasters Warehouse]

Have you considered getting water additives? That would make you a one stop shop for me.

Let me know what you are looking for and I will do my best to carry it for you.

Thanks,

Ed

 

[karmabrew]

Thanks Ed for the wonderful customer service with my first order. It got here insanely quick! I'm sure the scottish ale yeast will make a good sub for that irish ale yeast. Thanks for everything!!

 

[Brewmasters Warehouse]

Thanks Ed for the wonderful customer service with my first order. It got here insanely quick! I'm sure the scottish ale yeast will make a good sub for that irish ale yeast. Thanks for everything!!

Thank you for your much appreciated business. I am sure that your beer will turn out very good.

Ed

 

[simps984]

Just used the Brew Builder to order my Roggenbier. I'm excited to see just how fast my order gets here! I've never used an online retailer before, as I like to give the LHBS my business, but I love how my grains come measured out into one big bag, and already crushed. Saves me a little time and energy, and your prices are comparable to my LHBS, esp. after the BBBYO discount.

 

[Donner]

I think Ed has created a monster of a reputation for fast service. I just hope he can keep it up without going crazy.

I'm not really worried, mind you, but that man can only work but so fast. Just trying to keep everyone's expectations in check so Ed and turn around and "wow" the people

 

[Moose777]

Received my order today..Box was smashed up..Fed Ex's fault. Luckily Brewmasters does a great job packing because everything was in tact n undamaged.

My first all grain kit came from you... Bee Cave The Haus Pale Ale.. Now I gotta bottle the amber ale in secondary to make room to brew my third batch..

Thanks for tyhe fast shipping and good packaging.
Pat aka Moose,

 

[Brewmasters Warehouse]

I am glad everything made it fine. I get worried about things getting smashed up, and suplpies everywhere inside the box. Glad it did not happen.

 

[nostalgia]

Add me to the list of satisfied first time customers.

Ed answered all of my emails in a timely fashion. My order was complete, well packed and arrived in a hurry.

The grains are all sealed in heavy gauge plastic bags sized to the amount of grain you bought. Everything is clearly labeled.

I used the recipe builder and as another poster mentioned, all of the grain was put in one giant bag. This is very convenient, but if you crush your own grain and want to do it in a certain order (like to do the dark malts first followed by light malts to clean the rollers) you can't.

I'm quite sure if you sent an email to Ed for separate bags he'd accommodate.

So thanks, Ed I look forward to doing business again in the future. edit: and next time I'll notice the discount code in your sig

-Joe

 

[Brewmasters Warehouse]

Add me to the list of satisfied first time customers.

Ed answered all of my emails in a timely fashion. My order was complete, well packed and arrived in a hurry.

The grains are all sealed in heavy gauge plastic bags sized to the amount of grain you bought. Everything is clearly labeled.

I used the recipe builder and as another poster mentioned, all of the grain was put in one giant bag. This is very convenient, but if you crush your own grain and want to do it in a certain order (like to do the dark malts first followed by light malts to clean the rollers) you can't.

I'm quite sure if you sent an email to Ed for separate bags he'd accommodate.

So thanks, Ed I look forward to doing business again in the future. edit: and next time I'll notice the discount code in your sig

-Joe

Je,

If you give me your order number I will refund the 10% off your recipes.

We will honor any special requests on packaging grain within reason. You want dark separated from light grains no problem. You want each grain in a half ounce package and you ordered 20 lbs of it, we may have a problem.


I am glad you are a satisfied customer.

Ed

 

[HopTrap]

Another satisfied customer. Ordered two kits. One brew builder and one Bee Hive. Everything was good to go less one vial of yeast. Called at 8:30 at night and got Ed on the Phone. Got home today and vial of yeast was on my door step. When everything goes right it is easy to be pleased, but it is when there is an error that you see what kind of customer service people have. When I called there wasn't even a question about it. I was told it will be out asap and here it is. Chock me up as a new loyal customer.

 

[nostalgia]

If you give me your order number I will refund the 10% off your recipes.

Very generous of you, but since you helped me out with the yeast I forgot in the order, we'll call it even I'll just remember to do it right next time!

-Joe

 

[Brewmasters Warehouse]

Another satisfied customer. Ordered two kits. One brew builder and one Bee Hive. Everything was good to go less one vial of yeast. Called at 8:30 at night and got Ed on the Phone. Got home today and vial of yeast was on my door step. When everything goes right it is easy to be pleased, but it is when there is an error that you see what kind of customer service people have. When I called there wasn't even a question about it. I was told it will be out asap and here it is. Chock me up as a new loyal customer.

We of course try to let things like this never happen. We are human so mistakes do happen. When they do you can count on us to deliver a quick response and get things taken care as quickly as possible.

Thanks for your support it is very much appreciated,

Ed

 

[s3n8]

Holy f-ing customer service... again. 10 minutes after placing an order, Ed emailed to apologize that he did not have the yeast I ordered and was thoughtful enough to wait until Monday to ship so it does not spend all weekend simmering in a fedex warehouse. Seriously, this kind of thing does not go un-noticed. Thanks again Ed.


Not a problem I will get the yeast switched over. With the liquid yeast being shipped would you like me to wait until Monday to ship it. Otherwise I think I can get it out today.

Thanks,
Ed

 

[chumprock]

Wow man. 48 hours from order to door.

No other online HBS has ever done that with standard shipping and the LHBS prices don't even compare. Great services, prices, and shipping!

Edit - Just grabbed the box. I was originally worried that I only had a partial order shipped, but damn is Ed good at packing! Any other HBS would have sent me a box 3x the size with double the peanuts.

 

[Brewmasters Warehouse]

Wow man. 48 hours from order to door.

No other online HBS has ever done that with standard shipping and the LHBS prices don't even compare. Great services, prices, and shipping!

Edit - Just grabbed the box. I was originally worried that I only had a partial order shipped, but damn is Ed good at packing! Any other HBS would have sent me a box 3x the size with double the peanuts.

I am glad you are another satisfied customer. In all fairness it may not have been me that packed it. But do not worry he will get the message (He is a HBTer as well).

 

[Chello]

I got the message, and its nice to know my hard work doesn't go un-noticed!

 

[budbo]

But you forgot my cold pack pack I did however get everything within a week (including the Blichmann pots) The rain is preventing me from trying them out until next week.

 

[Brewmasters Warehouse]

That is my fault. I forget to tell to him to add that to you order. If I had remembered to tell him I am sure he would have put one in for you.

 

[budbo]

Not complaining, I was quite happy with the service and the speed prevented the yeast from arriving unusable... I was a little nervous spending that much on an unproven (to me) vendor, but you definitely earned a new regular customer.