I just wanted to throw this out there. Ed over at BW is great to work with. I ordered crushed grains for three batches and did the first batch yesterday. I noticed that the crush was not up to the usual standard I have received from them...as a result my efficiency was down to 60% from my usually 78-80% with their crush. I sent him an email last night after the batch (luckily I had a little DME laying around so I was able to get my OG up where I wanted it. Ed sent me replacement grains for the next two batches, and they should arrive tomorrow. Simply excellent service, and I will most certainly continue to give them my business. THANKS, ED!