@sharpbeer sounds like the heating element wires are no good. If you are a little handy you CAN fix this yourself! Scroll up the last few pages- i just did it on my B20. There is a parts list, guides, etc.
Take you 3 hours at most and maybe $25.
Thank you for the quick response. I will look at it when I get back from work!
One quick question, is there a way to know/test for sure if it is the heating element wires before I start purchasing parts and opening up the Brewie?