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Old 12-02-2011, 12:36 AM   #1
May 2009
Posts: 203
Liked 2 Times on 2 Posts

Let's see Austinhomebrew, this order is months old and now you want to tell me YOU credited the wrong Gift Certificate and sent me my order and now want $35. Right. This is an example of really poor business ethics. Austin Homebrew this sounds like your internal accounting problem/mistake and not mine.

Now I know you don't cross reference information for your Gift Certs (serial number against name against amount). Might be worth a try to use a random number on each order in the future, that is, if I ever do business with you again! Insert "Highly Unlikely" Icon.

There are a lot of online providers that sell the same products. and NorthernBrewer here I come!

Received tonight:

Hi Shawn,

We recently caught an error on your previous order with Austin Homebrew Supply. A customer tried to redeem their gift certificate and we saw that it had actually been redeemed on your order. After looking into the problem, we found that you must have entered the wrong number accidentally (only one wrong number). This redeemed the other customer’s gift certificate which was for more than the certificate that was issued to you. The gift certificate # issued to you was 10619 for $40.00 and you entered 10616 that was for $75.00. Please call me at your earliest convenience to discuss your account balance of $35.00. I appreciate your attention to this matter.


Luke Morrison
Austin Homebrew Supply
9129 Metric Blvd.
Austin, TX 78758
(800)-890-BREW (2739)
(512)-300-BREW (2739)
Fax: (512)-491-8325

Old 12-02-2011, 12:41 AM   #2
May 2011
Denver, CO
Posts: 16

Can you blame them lol? I'd try if I was in their shoes.

Old 12-02-2011, 12:43 AM   #3
FastAndy's Avatar
Nov 2010
Denver, CO
Posts: 1,130
Liked 173 Times on 135 Posts

So did you look onto the possibility that you entered the wrong number? Did you call them to clarify or just jump on here to blast a vendor? I don't know if this is the proper way to handle this situation. Just my $.02

Old 12-02-2011, 12:52 AM   #4
mrgstiffler's Avatar
May 2009
Newberg, OR, Cascadia
Posts: 1,045
Liked 95 Times on 79 Posts

How much was the order?
Simple BIAB Calculator

Old 12-02-2011, 12:55 AM   #5
DHUKILL's Avatar
Jun 2011
Posts: 41
Liked 1 Times on 1 Posts

Sounds like you tried to pull a fast one on them and they (finally) caught the mistake. You owe them the money the way I see it.

Old 12-02-2011, 12:56 AM   #6
Dec 2009
Posts: 1,883
Liked 159 Times on 135 Posts

Sounds like you got $35 worth of free stuff you should have paid for but didn't. I don't care whose accounting error it was, you owe them the money.
"Anything worth doing, is worth doing slowly." ~~ Mae West

Old 12-02-2011, 01:00 AM   #7
mccumath's Avatar
Dec 2010
Posts: 1,061
Liked 198 Times on 191 Posts

Originally Posted by DHUKILL
Sounds like you tried to pull a fast one on them and they (finally) caught the mistake. You owe them the money the way I see it.
Yeah... I know that if I had a GC for $35, and somehow I redeemed one for $75, I would probably be making a phone call... Strange that they use numbers so close together... I agree. Someone owes AHS some money.
Put it all in the primary, and let the BeerGods sort it out

Old 12-02-2011, 01:00 AM   #8
usfmikeb's Avatar
Jan 2011
Leesburg, Virginia
Posts: 3,148
Liked 238 Times on 201 Posts

They definitely need to use a better process, but you need to admit your error here as well. I'm guessing that you didn't complain when you got the free stuff, and I'm sure you knew something was wrong.

Old 12-02-2011, 01:03 AM   #9
OG2620's Avatar
Jan 2008
Monmouth, Maine
Posts: 255
Liked 9 Times on 8 Posts

Sounds like you owe the money. It costs them nothing to email you and request your understanding but in all likelihood they'll dismiss the charge as it is obvious that you have no intention to right the wrong and seem perfectly willing to accept goods that you did not pay for. It'll cost them much more to go after that $35.

Judging by the rest of your email, they won't miss your business.

Old 12-02-2011, 01:03 AM   #10
Adjunct of the Law
Airborneguy's Avatar
Sep 2009
Isle of Staten
Posts: 10,886
Liked 855 Times on 626 Posts

Wow, that's a strange situation. How do you handle that fairly? I'm mean this dude's response is a little overboard, but in a way, I lean towards him being right (btw, I love AHB). Gift certificate numbers shouldn't be that easy to accidently enter the wrong one. I mean, 5 digits, and fairly consecutive apparently?

I hate to say it but I think Forrest needs to eat this one and change the amount of digits in his gift certificate numbers.
Bottled: Atonement Brown Porter

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