DizzyPants
Well-Known Member
Let's see Austinhomebrew, this order is months old and now you want to tell me YOU credited the wrong Gift Certificate and sent me my order and now want $35. Right. This is an example of really poor business ethics. Austin Homebrew this sounds like your internal accounting problem/mistake and not mine.
Now I know you don't cross reference information for your Gift Certs (serial number against name against amount). Might be worth a try to use a random number on each order in the future, that is, if I ever do business with you again! Insert "Highly Unlikely" Icon.
There are a lot of online providers that sell the same products.
Morebeer.com and NorthernBrewer here I come!
Received tonight:
Hi Shawn,
We recently caught an error on your previous order with Austin Homebrew Supply. A customer tried to redeem their gift certificate and we saw that it had actually been redeemed on your order. After looking into the problem, we found that you must have entered the wrong number accidentally (only one wrong number). This redeemed the other customers gift certificate which was for more than the certificate that was issued to you. The gift certificate # issued to you was 10619 for $40.00 and you entered 10616 that was for $75.00. Please call me at your earliest convenience to discuss your account balance of $35.00. I appreciate your attention to this matter.
Cheers,
Luke Morrison
Austin Homebrew Supply
9129 Metric Blvd.
Austin, TX 78758
(800)-890-BREW (2739)
(512)-300-BREW (2739)
Fax: (512)-491-8325
Now I know you don't cross reference information for your Gift Certs (serial number against name against amount). Might be worth a try to use a random number on each order in the future, that is, if I ever do business with you again! Insert "Highly Unlikely" Icon.
There are a lot of online providers that sell the same products.
Morebeer.com and NorthernBrewer here I come!
Received tonight:
Hi Shawn,
We recently caught an error on your previous order with Austin Homebrew Supply. A customer tried to redeem their gift certificate and we saw that it had actually been redeemed on your order. After looking into the problem, we found that you must have entered the wrong number accidentally (only one wrong number). This redeemed the other customers gift certificate which was for more than the certificate that was issued to you. The gift certificate # issued to you was 10619 for $40.00 and you entered 10616 that was for $75.00. Please call me at your earliest convenience to discuss your account balance of $35.00. I appreciate your attention to this matter.
Cheers,
Luke Morrison
Austin Homebrew Supply
9129 Metric Blvd.
Austin, TX 78758
(800)-890-BREW (2739)
(512)-300-BREW (2739)
Fax: (512)-491-8325