I just got my order from Northern Brewer. Here is a picture of a handful of my rye malt and white wheat malt. Labeled right on the bags "crushed". It's no wonder why the mash efficiency people are reporting is so low.
no reason to post like this if you haven't even given them the chance to make it right.
Okay thats my rant. Either get your own grain mill or forget about all your other toys and go back to bring extract or else you will never know what you are doing no matter how good you are.
No reason to post like this if you haven't even given them the chance to make it right.
Post like what? The grain isn't crushed right and a lot of posts lately have made reference to NB and grain concerns. I made no deragatory remarks, I very much like Northern Brewer and will continue to shop there in the future. If myself and many others are experiencing concerns with grain crush, it is most certainly a topic that should be discussed.
+1 on the grind. Northern Brewer does a very poor job of grinding their grain IMHO. My first AG kit from them I didn't re-grind the grain, and I ended up with a very poor efficiency and missed my OG by 4 points on the low side. The second kit I purchased at the same time as the first as they shipped together and my buddy re-ground for me. My buddy took one look at the bag and said that the grind was definitely the problem. I hit over 82% efficiency batch sparging and 4 points high on the OG on the second kit we re-ground. I am going to buy the Barley Grinder and grind myself from now on.
I am new and only have done 2 AG batches both were kits from NB. I am starting to think my issues with efficiency (54% and 64%) are a result of bad crush from NB.
my water ph is fine and always nailed mash temps w a calibrated thermometer. leads me to believe that NB crush maybe the culprit.
having ordered from nb for years and worked with their customer service before, they will take care of you. It's just a shame when people post stuff like this without the store having a chance to make it right first. Yes they screwed up, but to publicly call them out without first giving them a chance to address the issue and make it right isn't cool. Yes they screwed up, but imho there's no need to "give everyone a head's up" that they screwed up. They'll take care of you.
These are both from the same thread.......and the OP states "had grain from NB and LHBS and both had low efficiency and that he didn't think crush was the issue"
I believe you about your crush, I just don't believe there is some rash of issues with crush from NB. I have ordered 5 AG kits in the last 2 months. None have had any issues, but they also didn't have an non-husked grains in the grain bill.
Don't be so quick to post until they have tried to solve your issue. If you don't feel like you have had your problem solved come back and let us know. As I said before that's the the most important thing.....
anchorbock said:no reason to post like this if you haven't even given them the chance to make it right.
I disagree that there is no reason to post this. I think it should have been kept generic but I for one learned a couple key points from this thread about grains with no husks and what a bad crush looks like.
So, thanks for posting. And NB rocks. I had one experience where they screwed something up grain-wise and they were cool as sheet about it. Anybody writing off a merchant for a lousy pound of poorly milled grains will soon run out of places to order from.
I just got my order from Northern Brewer. Here is a picture of a handful of my rye malt and white wheat malt. Labeled right on the bags "crushed". It's no wonder why the mash efficiency people are reporting is so low.
TarheelBrew13 said:My take-away from this thread is that Northern Brewer makes a lot of mistakes but that they do a great job of fixing them and are really polite to their customers.
Yes, they are sending out new crushed grains. The interesting part was the PM I recieved from another member with the exact same problem. Seems he didn't want to post in this discussion because he was afraid of being bashed. I guess when the other forum members are either employees or stock holders of a company they hamper the discussion.
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