I haven't been in a LHBS in 15 years. Before the guys at the store were super helpful and knowledgeable. They were always itching to show off a new gadget or recommend some seasonal ingrediant. Now I live 3 hours from my LHBS I walked in for the first time today. I Mainly wanted a drilled stopper for my starter flask and a lb or two of DME. I also am planning my next couple of brews which I think will be another raspberry wheat and an IPA.
So I tell the store owner I have some efficiency issues. (Which is why I need the DME) And I'm curious if he can mill grain fine for me. I also tell him I just brewed a raspberry wheat (I wanted to ask about his flavor extract) I get side tracked and ask about IPA recipes he had and points to a book. Anyway the book is kinda of a pain to go through so I say I think ill pass on the kit. He then tells yeah thanks for coming in and telling me about the beers you didnt buy from me. I guess I felt bad about talking to him I paid for my DME and some Carb drops and left forgetting my stopper.
I now am mad because he didn't offer any suggestions and he made be feel like I was pulling him away from his conversation at the bar. Bad customer service I don't think ill go back. I guess he just opened a HBS to hang out with his friends.
So I tell the store owner I have some efficiency issues. (Which is why I need the DME) And I'm curious if he can mill grain fine for me. I also tell him I just brewed a raspberry wheat (I wanted to ask about his flavor extract) I get side tracked and ask about IPA recipes he had and points to a book. Anyway the book is kinda of a pain to go through so I say I think ill pass on the kit. He then tells yeah thanks for coming in and telling me about the beers you didnt buy from me. I guess I felt bad about talking to him I paid for my DME and some Carb drops and left forgetting my stopper.
I now am mad because he didn't offer any suggestions and he made be feel like I was pulling him away from his conversation at the bar. Bad customer service I don't think ill go back. I guess he just opened a HBS to hang out with his friends.