pkmoose
Member
nothing to see here
There have been many threads about this subject.
Austin Homebrew has been having staffing issues for quite a while. They literally have more Internet business than they can handle. So, things sometimes get messed up. However they always make it right, but you need to take it up with them. Rants are unproductive.
I have had many experiences with consumer products various people rant about being *&@%, going on and on about how they will never buy brand X again because the widget died after six months. Instead of ranting I contact the manufacturer. In most cases, the products were replaced, at no cost to me, and in many cases even outside of warranty! One time, my cat chewed through my latop AC adapter. I contacted the manufacturer to inquire about buying a new cord, and they sent me a whole new unit at no cost to me!
Many companies have great customer service, but you do have to ASK them to fix things when they go wrong, not just rant!
Instead of ranting I contact the manufacturer. In most cases, the products were replaced, at no cost to me, and in many cases even outside of warranty!
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