The subject says it all...the tower my kegerator came with was scratched up and chipped. They sent me a replacement, same story. They wouldn't send another. I ponied up and ordered a stainless steel tower but it too arrived scratched up. They're going to send me a replacement, but is it not possible to get one these things without a number of scratches? Seeing how they're kind of ornamental in a way, I wouldn't think this would be so difficult. They aren't exactly cheap, either. BTW, I'm talking significant scratching...as in deep scratches, not some small surface scratches (I assume some surface scratching is pretty unavoidable).