midwestsupplies
Active Member
Recently we learned that despite our best efforts the security of our website was breached by an outside party. For certain types of transactions, this breach may have resulted in the outside party being able to capture and use customer credit card information entered at the time of the transaction. When we identified the breach, we immediately secured our servers, hired a technical team to investigate and help resolve the situation, notified the credit card companies and law enforcement, and obtained legal counsel specializing in computer hacking to help us navigate the very specific legal notification requirements for all 50 states. At this time, all of the notifications have been made, and letters have been sent to all customers that may have been impacted. We regret not providing an update sooner, but we did not want to comment publicly until our investigation was complete and we were able to identify and notify those potentially affected.
Our investigation has now been completed and we are satisfied that the situation has been resolved and that all affected customers have been identified. We have also implemented extensive steps to prevent this kind of incident from happening again. In addition, we sent a letter to each customer who may have been impacted, notifying them of the incident and providing our sincere apology and a credit for $25 worth of homebrewing or winemaking supplies. If you have any questions or concerns please contact our customer service department by phone at 888-449-2739. Rest assured that if you were not contacted you were not among the customers impacted.
We have spent many years working to earn your trust and loyalty. And we recognize an attack like this can undermine that trust. As one brewer to another, you can rest assured that we wont rest until youve brewed your best.
David Kidd
President
Our investigation has now been completed and we are satisfied that the situation has been resolved and that all affected customers have been identified. We have also implemented extensive steps to prevent this kind of incident from happening again. In addition, we sent a letter to each customer who may have been impacted, notifying them of the incident and providing our sincere apology and a credit for $25 worth of homebrewing or winemaking supplies. If you have any questions or concerns please contact our customer service department by phone at 888-449-2739. Rest assured that if you were not contacted you were not among the customers impacted.
We have spent many years working to earn your trust and loyalty. And we recognize an attack like this can undermine that trust. As one brewer to another, you can rest assured that we wont rest until youve brewed your best.
David Kidd
President