JimTheHick
Well-Known Member
Stauffbier said:I had this happen with an order from Midwest and they gladly replaced it. They even shipped it over night so I could still brew on the weekend. My hats off to them for superb service in that case. I think most places will provide similar service if you bring it to their attention..
When I ordered the partial mash Carmelite tripel NB forgot an entire bag of grain. I took the sack into work to weigh it and sure enough it was onli 3 pounds rather than the 5 listed on the bill.
They were cool and replaced it with both bags, but stopped short of overnighting it.