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Thank you for your concerns, My name is Richard and I have been given the job of internet communications here at The CHI Company. If you have any questions, please feel free to PM us. Thank you, Richard

----------------------- Thank you for your constructive input, it is appreciated! It really has been a non issue for so many purchasers of these kegs. The number quoted (now 11) is about dead-on; representing the number of kegs where the customer felt they were "unusable" for beer or wine...

Have found O.P.s order, contacted, and will see if we can resolve w/ the mfg.

"You are selling a product that from the sounds of it cannot be used for it's intended purpose." And here's the rub.... -some tanks the customer emails us and asks why the tank is "refurbed" when they can not see anything wrong, -some tanks have the smallest of welds that the customer does...

Nightstalker, Thank you for you input. -Correct, we do not make these tanks. They are manufactured by a large metal container company. -Correct, we do not repair these. Everything is done at the mfg. location and kegs ship directly from the mfg. to the customer. -We have notified the mfg...

And yes, we will change the number from 10 to 11.

Thank you for your feedback. We are sorry that you are not fully satisfied with the 10gallon ball lock keg you received. For the benifit of everyone, the listing is here: http://www.chicompany.net/index.php?main_page=product_info&cPath=376_1_44&products_id=1073 UNLIKE EVERY OTHER...

I apologize for the delay. We have been waiting on backordered parts. as per a different post; Order #: 8776 Last name starts w/ C Order Received: 02/07/2012 Order Processed: 02/10/2012 Shipped via USPS #: 9405503699300407280646 Possible lost shipment. Will resend order and initiate...

Hey suds, Thier names are already shown as their screen names, But to keep you happy, we will now edit.

Notice about shipping: When cusomers choose flat rate shipping, we usually ship via USPS Priority Mail due to its' cost efectiveness as compared to UPS. A WORD ABOUT USPS PACKAGE NUMBERS: The USPS number is a "Delivery Confirmation Number". It will show the deliverey date and time of a...

UPDATE: Order #: 8679: Last name starts w/ A UPS #: 1Z38W1401269982176 Delivered #1Z38W1401270669182 Out the door today, upgraded to 3 day select #1Z38W1401271793947 Shipped from CO warehouse. MFL tailpieces STILL not received from the MFG so shipping separately from CO Warehouse...

Sorry for contact delay. Will check order status Wednesday morning and report via direct email. If sent via USPS tracking may not show until delivery. The Chi Company

You are quite welcome. I am glad to hear every is OK. Matt The CHI Company

As of 12/5/11, we have a new welding shop doing the mods. The last welder/shop has turned into a drunkard. That's fine for AFTER work, but not during !. Matt

Replacement being sent out today with UPS return label for defective unit.

I apologize for the service you received for your order. We are growing, overwhelmed and understaffed. Unlike other shops that have 50+ employees, we are short manned in every area. Please email me at [email protected] and let's see if we can't do something to make you happy, or if you...

RE: "...i emailed them, and when they didnt reply for 2-3 days..." Sorry about that. We get over 100 emails a day and we just don't have enough people to go through them as fast as we need to. It's a catch 22 situation, we are growing like mad and adding product and happy customers, thus we...

Let us know if you need help. We carry all six types of orig. poppets.

Www.chicompany.net Common industry parts Fittings.....ss

Yes, we'd be happy to supply you needs. Matt