It could just be that he doesn't like you. Not having met you, I have no idea why that might be the case, but your presence is a common thread in all your experiences with him. Now, that in and of itself is bad customer service; you treat any paying customer the same regardless of personal...
That's overly cynical. PR is not easy, and if he's not good at it that certainly doesn't make him a dickwad inherently. The personal response was a nice gesture, and he probably thought it would mean a lot to a fellow brewer, even though it was ultimately ill advised.
A gold cauldron might work, but a normal flat bottomed pot made of gold would probably buckle under the weight of five gallons of wort. Unless you made it quite thick, which increases the bling properties substantially.
Hey all,
I'm from Rockville, MD and I've been brewing since August. I work in a bakery. I've been lurking around here a couple of weeks. Seems a nice place so I thought I'd say "hi."